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Mainline Menswear Reviews

2.1 Rating 147 Reviews
C-
Happiness Grade
C-

Refund - Average

57.14%
Industry Average
Rubbish customer service item stolen by DPD driver and parcel arrived damage .. these cons don’t care to investigate and never issues refund . Don’t buy from this store always send wrong item and then charge for return item .
posted 3 weeks ago - Mohmedzubair Ibrahim Patel
Don't order from Mainline Menswear I literally ordered a jumper a large and they sent me out a Medium saying they couldn't refund me and apparently it's French sizing when it clearly says US M that is not the genuine Lacoste sizing for a large jumper and they tried to say it was correct and tried to have me on
posted 2 months ago - Anonymous
Didn’t deliver item, refusing refund. In midst reporting to trading standards and my bank.
posted 1 year ago - G Richardson
Item wasn’t delivered to be safely, went missing, this company kept saying just because the GPS showed the delivery in the area that makes it fine, they do not follow consumer law, and pass you off and say get a 3rd party to deal with it?? No replacement or refund AVOID SCAM
posted 1 year ago - Anonymous
They still charged postage but we’ve wasted far too much time getting the refund so just let that go.
posted 1 year ago - Brendan Williams
I asked for a refund of the extra for next day delivery which was a mere £3 but they preferred to lose a customer.
posted 1 year ago - Julian
Spent nearly $500 on an order were every item was either faulty or just a complete fake. 2 of the items were the wrong size which they lied their way out of (sent Medium I ordered Large). Staff know what they're selling and what they're doing so good luck getting a return or refund. SCAM SCAM SCAM!
posted 2 years ago - Anonymous
The tracksuit looked awful on so returned for a refund I would not order from here again.
posted 3 years ago - Nicole Donnelly
Do not use this company returned item 20 days later still trying to get refund saying returns team looking in to this even sent a copy of returns receipt shocking
posted 3 years ago - Anonymous
Placed an order for a top which showed as size 4 large on their website, but was actually a size 4 medium when it arrived, so immediately ordered a size 5 Extra large (which arrived as a size 5 large!) Returned the smaller medium which hadn’t even been opened and they refused the refund as they said it has been worn and smelt of aftershave! Strange as wasn’t opened by me or even been tried on! Shocking customer service and would never buy from again!
posted 3 years ago - Anonymous