Mainline Menswear Reviews

“ Awful company and useless customer service, will never be buying from here again. ”

“ I noticed the mistake immediately and contacted customer service within minutes, but it took them three days to respond, only to say there was nothing they could do. ”

“ Awful service and should be avoided. ”

“ Customer service is awful. No one wants to help and the attitude of some employees is awful. Will never use this site again ”

“ STAY AWAY at any costs! You will receive a faulty item! Then you need to deal with them for its return! Unacceptable service from Mainline, especially for an overseas buyer like me! ”

“ Totally unprofessional staff specially on phone customer service , I ordered a large shirt and it was really big , I called on 16/08/23 to them and asked for medium size , a lady of mainline said we have one medium available you just returned large and we will post you medium size , very next day 17/08/23 another lady she said we don’t have in stock , If you don’t have in stock just simply say no , so disappointed with their service . ”

“ When I spoke to customer service I could see why mainline have so many negative reviews. ”

“ weeks… Ordered 500£ worth of cloths 2 weeks ago apparently royal mail let them behind a bin and I've got to wait 30 days to see what royalmail say I've spent 1000s upon 1000s with this site I'll never ever order again customer service and whole company in general is a pure joke ”

“ Worst customer service ever! Guy, Lewis, actually put me on hold and pretended to talk to his manager. ”

“ Placed an order for a top which showed as size 4 large on their website, but was actually a size 4 medium when it arrived, so immediately ordered a size 5 Extra large (which arrived as a size 5 large!) Returned the smaller medium which hadn’t even been opened and they refused the refund as they said it has been worn and smelt of aftershave! Strange as wasn’t opened by me or even been tried on! Shocking customer service and would never buy from again! ”