“Called company reference my wife’s air bed they supplied, message says hit star for call back don’t bother they don’t. When I eventually got through to arrange repair of faulty air bed they said they would send engineer in a 6 hour window, how do organise carers to be there to hoist someone out of a bed on that lead time. Call handlers really unhelpful just what you need when a love one is at end of life. Also phoned them 4 weeks ago to pick up unwanted items still here obviously charging rental to health service for goods that should have been collected a long time ago, maybe needs looking into.”
