Overstock.com Reviews

“ Horrible customer service and horrible manufacturer customer service of product I purchased. I purchased 3 bar stools in late April. My new home was ready in late June. When I opened the boxes, one stool was damaged. Neither overstock nor the manufacturer would do the right thing. To add insult to injury, the 3 chairs were $375 cheaper! I will never shop there again. ”

“ They are horrible with customer service. I purchased 3 bar stools. $900+. I was moving into a new house in July. I opened the box and one is damaged. Neither they nor the manufacturer will replace it. To top it off, they are now $375 cheaper than what I paid. They did nothing to help me. They do not care. I just bought a fan from them. I would not have had I known how horrible they are. Never shopping there again. ”

“ Their customer service is terrible. ”

“ I tried to take it off and it wouldn’t allow me so I called customer service. ”

“ the pictures will talk and they wont return calls or return BBB and consumer affairs I am dealing with 3 plus months in this process--terrible quality and customer service is horrid says you cant return or too much... does not disclose toxic chemical in right up nor tells you from Vietnam said from China. Deceptive practices Read the multiple reviews so negative. ”

“ I did not get what I ordered so I immediately called and sent it back unopened. They charged me over $40 shipping on an item that cost less than $100. Customer service all said different things but told me it was 'Buyer's Remorse '. I will never shop there again Stick with Amazon ”

“ I contacted customer service, nearly in tears, and the best option they could provide was for me to pay for their annual membership so that I could return the piece of junk that I paid for. ”

“ I called customer service several times but they could never solve the problem and they never had a supervisor available because they always had a different excuse for not passing someone in charge who could solve the problem in another way; They said they would call back but never did. ”

“ Wanted to return sofa for a better quality product, however the lack of customer service is far from good. ”

“ I have purchased so many home furnishings from Overstock, I even have a credit card with them. I recently made an $800+ purchase that had a promo balance due by the end of the month. I made 5 payments that month to cover this balance and I was still charged the finance charge on my account. I called in and spoke with 4 different representatives that I could barely understand with theit heavy accents. They did not help me but rather told me to log onto my account and send an email and they will "take care of the finance charges" for me. Well I just received my bill wwith no adjustment and was told they cannot help me. They also NEVER replied to my emails and told me over the phone I should have contacted them sooner. As in the 4 phone calls and 3-messages on my account I already made?? This is unfair and now I am stuck paying over $200 in interest on a promo balance I paid off! If i was in the wrong and paid it late that would be on me. BUT this is NOT the case I made 5 payments in one month total the promo balance and they are still not adjusting this error THEY MADE! I will not be shopping here anymore!! This is UNFAIR and customer service is HORRIBLE!!!! ”