Photobox Reviews

“ Utterly useless. I paid extra for 'Express Delivery' with a date specified for delivery 'or earlier' it says. On the day of expected delivery it still hasn't been printed. Arrogant customer service saying they're sorry that I wasn't aware that their target delivery date is just a flat lie. I asked to escalate my complaint and they just cut me off. Utter shambles. Do not order from Photobox. ”

“ I called to speak with customer services about this and the call handler was disinterested. ”

“ Just awful, ordered a photo book for a funeral, and they missed the delivery date, in the end by at least two weeks. Totally useless customer service, unhelpful, an absolute joke. On their website they have a load of rubbish about how good to their customer service is. It couldn't be worse. NEVER AGAIN. ”

“ Banners all over their website claiming “Delivery by Father’s Day” but when you order it will take far longer and nothing can be done about it. Unhelpful customer service and you have to go via a chatbot which is utterly useless. Feels fraudulent and unethical. Don’t trust them especially if you need your order quickly. ”

“ Overall service was fine but the print quality was not. All the photos in the book lost a good 10-20% in quality. looks like a very average inket print that's lacking contrast ”

“ If I could give 0 I would. I have never received such terrible service. I ordered a huge picture book, for my best friends 50th birthday on 9th January. Photobix system showed sent via royal mail on 14th, who have never received. Photbox refused to reprint and send until today, now going to entirely miss my best friends birthday date! No help whatsoever, and still no guarantee of a delivery date!!!!! Disgusting. ”

“ Customer service couldn’t care less. ”

“ Honestly one star is too much, you’ve let me down big time. My order didn’t arrive and I paid extra for delivery, what is the point ? Just be honest about your service, customers just want to be clear what to expect. If you can’t deliver by a date just say, don’t charge extra for something you have no intention of honouring. Very disappointed and quite honestly the book is no longer needed as it’s too late. ”

“ Product not arrived as promised. Paid for express delivery. Notified the night before that it wouldn’t arrive on time. Customer service unable to give any assistance with a new ETA. This was supposed to be a birthday gift that I was taking to Italy in two days time. After twelve years as a loyal customer I will never use this company again. ”

“ Regular customer in the part never had issue before till June 2024.Did not know aluminium wall art now came without a hook to hang ( never happened before ) Tried to contact customer service they would not sell hook separately and did nothing to resolve the issue . Feel embarrassed as it was a present for a grieving friend and it’s useless without it ! ”