playwell martial art Reviews

Name: playwell martial art
Rating: 3.57

3.6 Rating 14 Reviews

64 %

of reviewers recommend playwell martial art

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3.6

Based on 14 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“EDIT Changed to 1 star after finding out they are still selling "red oak tantos", but sending out beech wood, as well as for their aporoach. In addition to that, when I pointed out in recent email that I am going add their misleading practices to my current review, it turned out they don't care about bad experiences at all. Their literal response was: "(...) il be honest negative reviews do not impact our business much. So i didnt reach out just because you gave a negative review. I reached out to you to genuinely help you as i had believed it was a recent order. We have been in business since 1995 and have 3000+ 5 star verified reviews on our review platform so 1 or a few negative reviews dont really outweigh all the thousands of genuine verified positive feedback we have built" - that should give you a good idea about their approach to the customer. I placed an order in January 2024. The company advertises different items from what they actually send. They include promotional items on the shipping list as 'ticked,' but these items are not included in the package. I wanted to exchange some items, but my messages about returning them were read and ignored. I’m giving 2/5 stars only because they were helpful when setting up my account initially. Hopefully, things have improved since then.”

Helpful Report

Posted 1 week ago

“The 8 sword floor rack I bought my son for his birthday is not fit for purpose. Not only does it not assemble because one of the holes is far too small, but the wood is rough, unfinished and damaged. Total waste of money and they won't accept it back because I had to wait for my son's birthday and it has gone over the 30 days. Not even an apology from them.”

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Posted 1 year ago

“good quality, reasonable prices, excellent service”

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Posted 4 years ago

“Outstanding service as always and very well made product at great prices. delivery was excellent too They have lots of products which are very difficult to get hold of. thank you playwell”

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Posted 5 years ago

“Quick delivery product was hard to find but not with this company and was also the cheapest 5 stars”

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Posted 5 years ago

“I have always had great service been using playwell for around 8 years and never had any issues with them. Even if I have it has been resolved fast ,fast delivery and polite and friendly service. Thank you.”

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Posted 5 years ago

“Couldnt be any more happier excellent service and super fast delivery even during the busy christmas period. Will be back. Thank you playwell”

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Posted 6 years ago

“Dealt with playwell on many occasions and service has been excellent every time”

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Posted 6 years ago

“These guys are bad guys and belong in jail. Do not order China stuff here!”

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Posted 6 years ago

“One of the best companies around. I have been dealing with playwell for many years now. And have never had issues at all. A great company to work with”

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Posted 6 years ago

“I bought a pair of training shoes from this guy which didn't fit. This was because he uses what looks like the European sizing system - but which turns out to be a Chinese one - resulting in my receiving tiny shoes. When I wrote him about this his response was that this, "happens with shoes when buying online". I requested a full refund - including return costs which - as I pointed out - are the seller's responsibility under the The Consumer Contracts Regulations. He denied that he had this obligation but promised a full refund on the original order. In fact he refunded only the cost of the shoes and kept back the original postage cost - again contrary to The Consumer Contracts Regulations. His belligerent attitude, refusal to respect consumer law and his falling back onto 'buying online' as a get-out-of-any-responsibility means I for one will never buy anything from this character again - buyer beware!”

Helpful Report

Posted 6 years ago

“I bought a pair of training shoes from this guy which didn't fit. This was because he uses what looks like the European sizing system - but which turns out to be a Chinese one - resulting in my receiving tiny shoes. When I wrote him about this his response was that this, "happens with shoes when buying online". I requested a full refund - including return costs which - as I pointed out - are the seller's responsibility under the The Consumer Contracts Regulations. He denied that he had this obligation but promised a full refund on the original order. In fact he refunded only the cost of the shoes and kept back the original purchase cost - again contrary to The Consumer Contracts Regulations. His belligerent attitude, refusal to respect consumer law and his falling back onto 'buying online' as a get-out-of-any-responsibility means I for one will never buy anything from this character again - buyer beware!”

Helpful Report

Posted 6 years ago

“Ordered a walking cane and it was delivered incredibly quickly, well packaged, and the email communications were brilliant.”

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Posted 6 years ago

“Terrible! I bought a sword and it was broken. After many attempts of reaching them via both phone and email they send me a replacement and that one was even more broken! I couldn't get it out of the package as the punnel was completely broken. I emailed them and they never got back to me. I emailed back and then they just ignored me saying that they won't give me a refund or a replacement because it is too late. It is not my fault their customer service and products are so terrible. Avoid at all costs.”

Helpful Report

Posted 7 years ago

“I phoned the company up to ask about advice on the sizing of a headguard for sparring. I received very helpful, friendly advice. Very pleasant experience. Product arrived promptly.”

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Posted 7 years ago

playwell martial art is rated 3.6 based on 14 reviews