Robert Dyas Reviews

“ Ordered brabantia rotary drier. When it arrived it was the wrong one. It came from Argos. Phoned them up to be told they would arrange for it to be picked up and only then we would receive a refund. Couldn't do an exchange and had to be reordered by us even though it was their fault. Customer service a abysmal. Still waiting pick up and refund. Won't be using this company again ”

“ I rang Robert Dyas customer service again on Saturday morning to tell them why the item wasn't delivered on Friday, because someone in the dispatch department had sent it standard delivery & not next day & all I got was an apology & refund of £6. ”

“ Will never buy online from this company again,their returns procedure is non existent and communication via customer service in India and South Africa 🤣 They do not give you opportunity to download a returns label,shocking shocking experience.I ended up paying my own returns postage.I await my refund excuse 😏 Good bye and good riddance Robert Dyas ”

“ Although a refund was eventually issued (without me requesting one), what I really needed was a replacement dehumidifier urgently, ideally via next-day delivery. ”

“ I have requested a refund as a resolution based on the lack of delivery tracking number provision and my next step will be to contact the PayPal resolution team. ”

“ I spoke to customer services, and they flatly refused to give me a refund because I had opened the box. ”

“ Complained to customer service was told they would refund me,then I got an email saying take to shop,then another email saying refund. ”

“ No delivery, 5 days to investigate and a further 2 days to start getting a refund, and I only got that as I paid through Paýpal and they escalated it on my behalf. ”

“ I reached out to customer service, hoping for a solution, but they only offered me a 10% refund, which is completely unacceptable given the condition of the product and the minimal use this structure was promised to provide us upon purchase. ”

“ Instead, I was left waiting for over two weeks without any updates, only to receive an email on 17/02/25 informing me that the wardrobe was actually out of stock and that I would be getting a refund. ”