Robert Dyas Reviews

“ I reached out to customer service, hoping for a solution, but they only offered me a 10% refund, which is completely unacceptable given the condition of the product and the minimal use this structure was promised to provide us upon purchase. ”

“ Instead, I was left waiting for over two weeks without any updates, only to receive an email on 17/02/25 informing me that the wardrobe was actually out of stock and that I would be getting a refund. ”

“ Something of a nightmare with Robert Dyas. Purchased two bathroom items and not only did they send the wrong items but then they totally messed up the refund. Further it turns our they never had one of the items in the first place. Never again. ”

“ A product I bought has starred to rust after a month and the company is refusing to take any responsibility for compensation or partial refund. Terrible attitude and unacceptable customer service. Don't ever use them, extremely dissatisfied and still haven't resolved the issue despite many messages, disgusting. ”

“ Terrible company overcharged me when I purchased my item now refusing to give me a refund ”

“ Customer support offered to refund me the postage and said “of course we expect Black Friday to be very busy, and the named day was unlikely to be achieved”…so why offer it?! Again I appreciate it’s a busy period, and am patiently waiting for many other packages that were ordered long before this, but they weren’t advertised as arriving on a specified day. ”

“ My wife’s order was delayed and she contacted the company, she was told issue at yodel depot so waited for them to fix it, then she received an email to say that they were refunding the order as it was pick up in store only? This was not advertised when ordered what a waste of time now having to wait 5-7 days for refund. ”

“ Still waiting for refund! ”

“ I told her l am disabled with mobility issues but she wouldn’t budge on it so l told her please just arrange a collection and issue a refund. ”

“ We have asked , repeatedly for a refund of our £179 but have been told we cannot have a refund until the supplier collects the item . ”