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Robert Dyas Reviews

2.3 Rating 724 Reviews
D
Happiness Grade
D

Customer Service - Average

52.58%
Industry Average
Will never buy online from this company again,their returns procedure is non existent and communication via customer service in India and South Africa 🤣 They do not give you opportunity to download a returns label,shocking shocking experience.I ended up paying my own returns postage.I await my refund excuse 😏 Good bye and good riddance Robert Dyas
posted 1 week ago - ""
I would strongly advise to purchase your items elsewhere, even if it cost a few £ more, dealing with Robert Dyas and Their customer services team is horrendous.
posted 1 month ago - Anonymous
Robert Dyas have taken my money for an item which hasn't been delivered by Evri. Robert Dyas customer service are useless Avoid using Robert Dyas and Evri
posted 1 month ago - SNorthcote
Happy with goods, but when one pane of glass shattered which I believe to be faulty, the customer service was very poor and at times inaccurate information was given. Will not purchase from them again.
posted 2 months ago - Anonymous
Don't buy anything from #robertdyas Rubbish service. Ordered a TV stand and they have delayed twice delivery, over a month now with no clue of when will it be delivered. Such a bad service!
posted 2 months ago - Anonymous
We spent almost £600 on this set and I am truely disappointed with the service we had received in handling the whole situation.
posted 6 months ago - Will ranger
Very bad return service. It is practically impossible to return the product. I have been waiting for 14 days for confirmation from them. And still waiting. Bad service
posted 7 months ago - Anonymous
Complained to customer service was told they would refund me,then I got an email saying take to shop,then another email saying refund.
posted 7 months ago - Ellie
Customer services have twice said it is out for delivery the next day.
posted 8 months ago - Anonymous
Ordered a ninja woodfire where it gave me a option of next day delivery that was a joke i phoned about 5pm and they told md i shojld hdar by 7pm i heardnothing which they already knew that if i had known how poor customer service is id never recvomdnd fobert dyas
posted 8 months ago - David haddrell