“Four of the silver Britannia coins I bought (minted) - had some major imperfections - ie in the face of the King - and whilst I was assured on a few occasions by your customer service staff, that this would not affect the value, I still think the standard for minting is lower than I would have thought for the Royal Mint.”
“The item itself was nice but the presentation pack it was sent in was slightly damaged which was disappointing. It was poorly packed for shipping. A little more care would have kept it in Mint condition.”
“The product was excellent, except it took nearly 2 weeks to reach me, to late for the intended birthday it was a gift for. If you are going to take a long time to post things a little warning would be appreciated.”
“Good evening, My recent experience was stressful as although my bank sent the funds immediately to the Mint it took a long time for it to arrive on my account. Fortunately the people I had on the phone when I contacted the Mint were very helpful.”
“Absolutely delighted with the product I bought however it did take two months to get here and I had to constantly chase up for arrival dates with no communication otherwise”
“Disappointing experience – avoid if timing matters
- Placed an order on Sunday evening, expecting prompt dispatch
- Website claims 1–5 business days for dispatch, but nothing happened for 3 full days
- No updates in account, no tracking number, no transparency
- Only after chasing support multiple times was I told the order was “allocated” – still not dispatched
- No explanation given for the 3-day delay before even starting to process the order
- Clearly, “1–5 days” really means 5 – misleading and frustrating
- Needed the item as a gift by Wednesday – their delay made that impossible
- Poor communication, no urgency, and no compensation offered despite the inconvenience”
“Lovely coin, everything as described apart of delivery serivce. I was not in home at the time of delivery and the package wouldn’t fit into letterbox, so royal mail courier has forged my signature and left it unattended by front door, even though I have requested to take it to post office.”
“Trading system can be more convenient ideally with a designated Royal Mint App so that customers can trade efficiently like a professional without logging in every time.”
“Great products - good price and fantastic look and free special delivery.
Don’t believe the next day delivery if ordered by 1130 - I have just waited 7 days for my in stock purchase to arrive.yes, I know they are all checked before despatch but even so……”
“Mint was a fine experience. The items are overpriced even compared to the US mint though. One item I ordered from the Tudors beasts collection came in what looked to be some cheap recycled plastic. The previous pieces had nice clean clear plastic. I was a bit disappointed in that.”
“Due to my account being suspended as I have an investment account and a normal account, it made it harder to purchase the items I wanted. I had to get my account reset to make a purchase.”
“ACQUISTO I VOSTRI PRODOTTI DA ANNI E TROVO COMPLETO ED INTERESSANTE IL VOSTRO CATALOGO. TUTTAVIA, QUALE CLIENTE ESTERO, TROVO DAVVERO PENALIZZANTI E VERO VINCOLO AD UN ACQUISTO PIU' LIBERO E FREQUENTE IL COMBINATO SPESE SPEDIZIONE+TASSE DOGANALI CHE INCIDONO PARECCHIO E SI SOMMANO ANCHE AL TASSO DI CAMBIO IMPOSTO DAL CIRCUITO DI PAGAMENTO. DOVRESTE PENSARE A QUALCHE FORMA DI MITIGAZIONE DI QUESTI COSTI AGGIUNTIVI.”
“Pleased with the product. Disappointed by the delay in delivery and the fact that they take cash with order and sit on your money until they get around to delivering.”
“Great communication. Pleasant staff. Problem....last 2 proof sets had cases which opened when taking them out of the packaging to view them properly.”
