Sewing Quarter Reviews

“ Still waiting after 10 days for my order and customer service are not interested. ”

“ Even when I have upgraded postage, DPD never deliver on day they say. Numerous excuses, even say they don’t have my complete address although they have been delivering from the start of SQ. It’s only been happening since SQ have had jewellery maker warehouse sending the parcels. Unfortunately I have today cancelled my account with them after my 4th delivery was again not delivered. Customer service unfortunately don’t care either and can get quite rude when you complain, ”

“ Shockingly poor customer service who have little knowledge of the items they are selling, online inventory rarely accurate, and that's when the website works. ”

“ Shocking customer service - tried to order item on line but the code was coming up as no products - I checked several times and I was entering the correct code, plus I tried several other codes and all were coming up not found. ”

“ My first order promised free 2 mitre of fabric in April, and sent a stupid key fob with no explanation why ? After several conversations with customer service and a key fob turns up, I`m sorry to say no more orders from me. ”

“ Customer Service from bottom to top are lacking in empathy for the customer. ”

“ I explained that due to cancer on the brain I can’t return it, due to no longer being able to drive and that relied upon good customer service of online stores when making purchases these days. ”

“ Have placed three orders - first was fine, second took three attempts to order including two calls to customer services and arrived almost three weeks after original order was placed despite paying an additional postage cost for quick delivery within three days! When it arrived one piece of fabric had been cut short so sent picture with tape measure to show size to customer services but they would not replace until I returned it. ”

“ Customer service team demonstrate little product knowledge, and a week doesn't go by without some sort of computer or technical problem, with customers having to phone in their orders - pretty pointless for a tv and internet based shopping channel! Most products, especially fabric, selling for much more than other online haberdasheries, so the postage savings mean little. ”