Silk Fred Reviews

“ wful return policy and poor customer service. ”

“ I contacted customer service to be told that I purchased next day delivery on only one garment and was told at checkout that the other was a standard delivery. ”

“ I contact customer service and the returns from SilkFred generated had the incorrect address on it. ”

“ Poor customer service and poor quality. ”

“ The customer service live chat did not seem to get the message that I had no option on my account to return it. ”

“ Evri is SilkFreds chosen delivery service but they take no responsibility for anything. ”

“ Another customer who missed the 14 day return notification period by a few days. Same response from customer services as everyone else seems to have received even though they would get items back within a 28 day window. Terrible and unhelpful customer service. I will not be ordering from them again and recommend nobody else does either. ”

“ Absolutely worst customer service… ordered an item for a Wedding.. was guaranteed to be delivered 5-7 days.., 3 weeks later & still waiting ”

“ I would give 0 stars if I could. Poor quality fabric which has rubbed after only wearing the dress for one day. Contacted customer services who refused to allow me to return for a refund. Beth disappointing service. I would not recommend and will not buy from Silk Fred again ”

“ Absolutely terrible service and response times to a long term loyal customer. Refusal to repond to my request to raise a complaint, I've contacted them 5 times now and they've still not sent me the instrucitons on how to do this. ”