Smyths Toys Superstores Reviews

3.3 Rating 252 Reviews
F
Happiness Grade
F

Returns - Difficult

0.00%
Industry Average
For unwanted returns, the item would need to be unopened, unused and in its original packaging and as it was outside of these conditions, the store would have followed policy here.
posted 1 year ago - Sorina
Would never advice you to buy frim smyths..TERRIBLE customer service.wanted to return an item after 2 days.But no returns if item has been opened!!!! Than customer service....!! They need help and a lesson on manners.
posted 3 years ago - Anonymous
WORST STORE WITH TERRIBLE PRODUCTS AND… WORST STORE WITH TERRIBLE PRODUCTS AND CUSTOMER SERVICE!!!! AVOID...AVOID... Bought a boxing punch bag for my son.Opened it used it for 2 days.It was not suitable for my 8yr old.I emailed them.No response for 2 weeks than got a reply ..No returns if the item has been opened!!!TRY to avoid smythstoys.AND PASS THE WORD!!!
posted 3 years ago - nadim nasar
WORST STORE WITH TERRIBLE PRODUCTS AND… WORST STORE WITH TERRIBLE PRODUCTS AND CUSTOMER SERVICE!!!! AVOID...AVOID... Bought a boxing punch bag for my son.Opened it used it for 2 days.It was not suitable for my 8yr old.I emailed them.No response for 2 weeks than got a reply ..No returns if the item has been opened!!!TRY to avoid smythstoys.AND PASS THE WORD!!!
posted 3 years ago - nadim nasar
We purchased the pink petal jumperoo for Christmas and received a returns as there were parts missing and it was partly put together.
posted 4 years ago - Claire Watson
I sent an email to ask if they would accept a gift voucher from Lego got a reply to say I would get a reply in 48hours then I go another email asking to send my receipt to returns I don’t want to return anything just ask a question the customer service must be great don’t anybody read the properly I give 1 Star but is would not.
posted 4 years ago - Anonymous