Smyths Toys Superstores Reviews

3.3 Rating 252 Reviews
B-
Happiness Grade
B-

Customer Service - Average

65.00%
Industry Average
Thank you to the staff for their friendly and helpful manner, service provided and most of all, their honesty and integrity after l lost my wallet in the Wolverhampton store, they found it and kept it in the office. This undoubtedly put my mind at ease, thinking l had lost it. Thanks to a honest group of staff members.
posted 4 months ago - Michael
Enfield Store Thanks so much to Lou who was so helpful and knowledgeable. She asked us if we needed help when we were looking to buy a car seat for our Grandson. She informed us which ones were suitable and how to fit it in our car. Then she helped us to ensure it fitted in our car. She went over and above on customer service and thanks again to her. A credit to the store.
posted 8 months ago - Anonymous
Thankyou to Ashleigh at smyths at middle engin lane grandson scooter they wheel broke they change it straight away great customer service.
posted 10 months ago - Anonymous
I visited smyths toys sliver link wallsend for a child car seat I was seen by a lovely girl called Sarah Thompson she was so helpful and caring she couldn’t do anything more that she did a real pleasure to get sure great service well done Sarah
posted 1 year ago - Lynnjones
Every time I order online go to the store to pick up my product the staff are really helpful and smile with the service I work in retail and I no feedback his good for your store thankyou
posted 1 year ago - Anonymous
Just purchased a Joie car seat from the stockport store . Was attended to by Rosie who was brilliant . Not only did she demonstrate how to fix the seat and explain its design without being asked she also offered to come outside to our car and fit it for us . Wonderful and personal customer service - keep it up !
posted 1 year ago - Bailey
Absolutely brilliant service! Ordered gifts for my Granddaughters on Monday evening and they arrived Wednesday lunchtime. Well done Smyths 👍
posted 2 years ago - Sally
Just been to Preston Smyth's. Outstanding customer help advice and service by Jess.
posted 2 years ago - A & L Roberts
great customers service and the people that work their are so friendly and helping to help with anything great manager well done keep it up
posted 2 years ago - jodie
Smyths were not able to meet my preorder for Xmas and offered the more expensive version for same price but I had already bought the more expensive one. So after 1 call they refunded the difference. Best and most efficient customer service I have ever dealt with.
posted 3 years ago - R duffy