Sofology Reviews

“ Tried to get refund or exchange and was fobbed off with care advise which we do apply daily as dread to think what it would like if we didn’t. ”

“ Bought an 'as new' sofa from the clearance section, and when it arrived our hearts sank as it was in an appalling condition. We estimated it must have had at least a year's wear and tear on it. It was clearly second-hand and well used, and was far from being 'as new'. Tried to get a refund or replacement from Sofology for months but they wouldn't do a thing for us. Terrible company - would never purchase from them again. ”

“ Or I can have a refund of £1399 and take my custom elsewhere. ”

“ So now having to return for full refund and go buy elsewhere. ”

“ They offered us a credit note to the same value to purchase a sofa of the same value or more, no refund would be given if our new choice happened to be cheaper. ”

“ Rejected again for refund. ”

“ Sofas arrived with legs smashed off. Accidents happen I suppose. My real issue was with how they handled it. I sold my sofas the day before delivery so when they arrived damaged I sent them away leaving me without a sofa. All the people I spoke to didn’t seem to care, just offered a refund with no recognition of the inconvenience. Worst service ever! ”

“ They offered us a credit note to the same value to purchase a sofa of the same value or more, no refund would be given if our new choice happened to be cheaper. ”

“ At this point I lost my cool and said the company's a joke I'll have a refund it they keep this up . ”

“ Yes Sofology agreed refund or credit note but had me over a barrel unless i paid double price for another sofa! Rude customer service, nightmare to get through to and they just don't care. ”