Sofology Reviews

1.2 Rating 1,630 Reviews
Happiness Grade
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About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Customer Service - Average

Industry Average
Shocking customer service Shocking customer service, ordered in January, incorrect delivery or delivery didn’t arrive 3 times in total, have now been left without a sofa until at least Mid July.
posted 4 years ago - Anonymous
Purchased the Linara sofa under 12 months ago, the centre of the sofa is complete sagging. I contacted customer services who advised me this is the ‘natural progression of the furniture’ and would not provide any redress. Stay well clear horrible experience!!
posted 4 years ago - Anonymous
If I could give zero stars I would. Incomplete order which I've eventually cancelled after 4 months of chasing and non responses. Please don't buy from this company. The products are as bad as the customer service. Horrible experience.
posted 4 years ago - Zoe
Very bad customer service at head office as you have to do the chasing .
posted 4 years ago - Anonymous
It's now into week 6 and I'm only finding out that it isnt even in the destination country contrary to a phone call I made less than 2 hours of writing this review where a customer service representative confirmed that it was on the truck and out for delivery in my area.
posted 4 years ago - Anonymous
Bad customer service and very rude.
posted 4 years ago - Anonymous
Seats went saggy and dropped so we're no longer comfortable to sit on. No help from customer services, do not buy, you don't get what you see in the show room.
posted 4 years ago - Vr
Worst purchase ever from Sofolgy Leather was split on arm of one chair on delivery weeks to get it sorted cushions going flat and all we get from customer services is they only need plumping well you can’t do that very well there sown in to the suite customer service on the phone is diabolical only had this for 6 months would have gladly kept my old suite DONT WASTE YOUR MONEY BUY ELSEWHERE BUYER BEWARE can’t wait for bonfire night it’s going on the fire 🔥
posted 4 years ago - GRAHAM DANIEL
Their customer service is disgraceful.
posted 4 years ago - Diane Schofield
2 sofas delivered yesterday, one damaged and other with flaw in material. Very disappointed. Now it’s hassle and weeks of waiting no doubt instead of enjoying new furniture. At least the delivery team were really good. Expecting some great service from you now Sofology to get this sorted!
posted 4 years ago - John