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Ordered and paid for Gillette /Braun beard trimmer from Superdrug next dy delivery at store in abbeycenter shop my order no 10040081238
Went three times no product available
Asked to contact staff online did so terrible response from staff in a store on.
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posted 4 months ago
- Anonymous
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#Superdrugthemostappaulingcustomerserviceeverwhenyoubuyonlinecanonlyrespondviachatsnorealpeoplenotverydisabilityresponsive#
Between Evri and Superdrug a present didn’t get delivered saying customer refused delivery(no asked for a redirection) 5 days of messaging! Item now out of stock.. supposedly refunding!! Back to the floor required for directors put yourselves in your customers shoes!!
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posted 8 months ago
- Anonymous
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The delivery company delivered it to the wrong place, and the parcel was lost.
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posted 8 months ago
- Anonymous
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I ordered online, on 24th, some wipes and polished nails, paid for the delivery the next day and it's never came.
Trying to call super drug but your phone doesn't work.
So?
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posted 1 year ago
- Anonymous
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I've never had that from any delivery company at my very blatant address.
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posted 1 year ago
- Anonymous
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Was told the cancellation couldn't be guaranteed even though delivery takes up to 7 days.
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posted 1 year ago
- Karen
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No customer service people to speak to. New delivery people Evri (Hermes) not delivering or calling or letting you know when expect delivery. Superdrug told me half my order out of stock the day the rest despatched. Impossible to get help from anyone. Will never order on line again with them.
”
posted 2 years ago
- Anonymous
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Worst customer service. Late delivery of products and offered beauty points equal to £2 despite saying I don't have a beauty card. Mainly self-interested company with no customer care or support in place.
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posted 2 years ago
- Natasha
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He fobbed me off , told me i was wrong even tho tracking hadnt changed all week and lied to me about the delivery .
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posted 2 years ago
- Iain
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I have been trying to order from Superdrug online for over a week now I really like ordering from them as we have all been shielding but they have let me down I have been trying to order wellwoman 50 plus tablets and Superdrug fat binder tablets but when I asked for help they suggested use Stuart delivery service I did try this but it did not solve the issue and we have no transport or family support nearby to help us and no one can drive in our house for medical reasons
”
posted 2 years ago
- Susan Harrison