Superdrug Reviews

3.1 Rating 402 Reviews
E
Happiness Grade
E

Refund - Difficult

40.91%
Industry Average
Ordered and paid for Gillette /Braun beard trimmer from Superdrug next dy delivery at store in abbeycenter shop my order no 10040081238 Went three times no product available Asked to contact staff online did so terrible response from staff in a store on. Headset in London still no product told to go to store to complain Went to store told to complain online ASKED FOR REFUND TOLD NO WAY Emailed customer service no help from generic reply These guys re the worst Ihave ever experienced so busy ignoring the customer and blaming it on warehouse etc Still no product ,no refund , no answers PLEASE DONT ORDER FROM THIS COMPANY
posted 3 months ago - Anonymous
I didn’t receive my refund, despite receiving emails stating orders have been cancelled. Orders are showing as refunded on their system but nothing has come through to my bank account. I forwarded my bank statement showing money going out to Superdrug but no refunds showing. Order No: 10032174344 Order No: 10028929427 Order No: 101406335 Order No: 201988366
posted 6 months ago - Anonymous
No refund given for online order returned as good were faulty they told me they didn't recognise the tracking number on the label downloaded from their website. List £26. Several emails sent, they clearly don't care.
posted 11 months ago - Anonymous
They delivered my order to Scotland uk I live in Jersey Channel Islsnd and are refusing to refund my money so it is actually truly theft it was not a small order and there is no email that you get a reply from or telephone number to speak with someone. Chat services always evasive
posted 1 year ago - Hazel
1 item couldn't be delivered due to stock issues and Superdrug decided that as I'd paid partly in points for my order that a disproportionate amount of the points id used were on that one item they couldn't give me so they wanted to give me points back instead of refunding me 1/3 of the cash I'd paid.
posted 1 year ago - Kirsty
No refund and no way of contacting them.
posted 1 year ago - Janette Allen
Recently placed an order for perfume spending £55. Order lost in post . 3 weeks later still NO REFUND . . Nobody to ring and speak to only chat via messenger. Will not be ordering EVER AGAIN from this company .
posted 1 year ago - Kathryn
Lost items in 1st parcel, were quick to respond but as for refund I contacted 3 times and have waited a month and still they want me to wait another 5 to 10 working days
posted 1 year ago - Anonymous
All was posted back and the royal mail tracking shows it was delivered back to them on the 8th June and they still won't send me my refund if nearly £30.
posted 1 year ago - Rena Hurst
Bought hand sanitiser and lip balm online with some other products, first part of the order arrived. Then 2 weeks later the hand sanitiser and lip balm finally arrived. When I opened the parcel the bottels were open and leaked everywhere and the lip balms ripped off the packets, sent a picture as evidence and complained. Superdrug wanted me to put my hand in the parcel and clean the usable bottles and use them. 7 automated twitter responese later, I sent the items back and 8 weeks later I have not had my refund and i have had to go through resolver and Superdrug are still dragging their feet over £13, disgraceful, corrupt behaviour they are acting like thieves
posted 1 year ago - Rosemary