“
Ordered and paid for Gillette /Braun beard trimmer from Superdrug next dy delivery at store in abbeycenter shop my order no 10040081238
Went three times no product available
Asked to contact staff online did so terrible response from staff in a store on. Headset in London still no product told to go to store to complain
Went to store told to complain online
ASKED FOR REFUND TOLD NO WAY
Emailed customer service no help from generic reply
These guys re the worst Ihave ever experienced so busy ignoring the customer and blaming it on warehouse etc Still no product ,no refund , no answers
PLEASE DONT ORDER FROM THIS COMPANY
”
posted 3 months ago
- Anonymous
“
I didn’t receive my refund, despite receiving emails stating orders have been cancelled.
Orders are showing as refunded on their system but nothing has come through to my bank account. I forwarded my bank statement showing money going out to Superdrug but no refunds showing.
Order No: 10032174344
Order No: 10028929427
Order No: 101406335
Order No: 201988366
”
posted 6 months ago
- Anonymous
“
No refund given for online order returned as good were faulty they told me they didn't recognise the tracking number on the label downloaded from their website. List £26. Several emails sent, they clearly don't care.
”
posted 11 months ago
- Anonymous
“
They delivered my order to Scotland uk
I live in Jersey Channel Islsnd and are refusing to refund my money so it is actually truly theft it was not a small order and there is no email that you get a reply from or telephone number to speak with someone.
Chat services always evasive
”
posted 1 year ago
- Hazel
“
1 item couldn't be delivered due to stock issues and Superdrug decided that as I'd paid partly in points for my order that a disproportionate amount of the points id used were on that one item they couldn't give me so they wanted to give me points back instead of refunding me 1/3 of the cash I'd paid.
”
posted 1 year ago
- Kirsty
“
No refund and no way of contacting them.
”
posted 1 year ago
- Janette Allen
“
Recently placed an order for perfume spending £55. Order lost in post . 3 weeks later still NO REFUND . . Nobody to ring and speak to only chat via messenger. Will not be ordering EVER AGAIN from this company .
”
posted 1 year ago
- Kathryn
“
Lost items in 1st parcel, were quick to respond but as for refund I contacted 3 times and have waited a month and still they want me to wait another 5 to 10 working days
”
posted 1 year ago
- Anonymous
“
All was posted back and the royal mail tracking shows it was delivered back to them on the 8th June and they still won't send me my refund if nearly £30.
”
posted 1 year ago
- Rena Hurst
“
Bought hand sanitiser and lip balm online with some other products, first part of the order arrived. Then 2 weeks later the hand sanitiser and lip balm finally arrived. When I opened the parcel the bottels were open and leaked everywhere and the lip balms ripped off the packets, sent a picture as evidence and complained. Superdrug wanted me to put my hand in the parcel and clean the usable bottles and use them. 7 automated twitter responese later, I sent the items back and 8 weeks later I have not had my refund and i have had to go through resolver and Superdrug are still dragging their feet over £13, disgraceful, corrupt behaviour they are acting like thieves
”
posted 1 year ago
- Rosemary