Superdrug Reviews

“ Two stars for the protocol gap, not the operational service. ”

“ Super rude! Visited the putney store on my birthday! Asked what i get as my birthday treat as a beauty club member - told auto £5 worth of points - no purchase required. Not shown on my app! Asked to contact customer service! Emailed customer service - told i had to buy something and given wrong information! Total waste of time! U professional joke of a company ”

“ Customer service non existent not interested nor will refund or replace. ”

“ Don’t be duped by their cheerful high-street respectability! Their customer service is next level awful. ”

“ Wrong item delivered. Shop can’t help, told to get in touch with head office. You can’t contact by telephone anymore. Email or messenger. Email can take up to 5 days! Wasted a bus fair to go collect. Never again poor customer service ”

“ I don't understand why Superdrug are allowing their image to be ruined by using such a pitiful delivery company as Evri. On day 6 waiting for half my delivery after paying £4.95 for next day delivery. The first half turned up after 4 days. Just terrible service. Will never use again. ”

“ Worse customer service company I have never met. ”

“ Appalling customer service. Missing items. Damaged items ”

“ Do not use this company online. Customer services are practically non existence. They just keep sending the same automated reply. Send you the wrong goods. They tell you to send a photo of your returns receipt to give you a quick refund but then ignore your e-mail. Shocking customer service. If you like talking to a robot go ahead and use them. I am am taking this matter further. Will not use Superdrug again. Be warned. ”

“ DO NOT USE THIS COMPANY THEY CANNOT PROVIDE CUSTOMER SERVICE WHERE YOU CAN SPEAK TO SOMEONE JUST AN A1 ROBOT WHO CANNOT GRASP PROBLEMS ”