takealot Reviews

“ I logged into my takealot account, saw a small credit only for the cracked screen protectors & if you shop on takealot regularly you'll know that above R500 is free delivery. ”

“ I quote: "This is to confirm that the item has been prepped and for the courier to collect at the warehouse, you will receive a call from the courier to confirm delivery. ”

“ I asked for a credit on my account (R79) since a special delivery seems wasteful and my request (made more than a week ago) was "expedited" to who-knows-where. ”

“ Delivery times became problematic, sometimes fluctuating wildly after an order was placed. ”

“ This is utter rubbish as i only received the one delivery. ”

“ Later that same day they informed me via email that they will not replace the damaged item since it was already more than 7 days after the delivery. ”

“ We didn't receive the order and now I see the date has been pushed back *again* We ordered the Dec 25th, estimated delivery was the 29th of Dec Then when I checked again, it was 3 Jan, Then checked again, it was 10 Jan, Then 16, then 17 then 19, Now it says the 20th, I have never experienced this kind of issue before, being pushed back so many times but BOTH items show "Eligible for next-day delivery or collection" So how can this be happening? It makes no sense. ”

“ Firstly takealot do not provide a facility to give feedback on themselves only on the products they sale as an intermediary for the sellers. takealot did not deliver my order to my house as per the order but to an entirely different address. They do not provide their phone number easily but I managed to find it. It is 080873628000. When I called them, they could not explain what had happened and would not give me a refund when I asked for one. Be warned takealot is not safe and secure delivery as they falsely claim on their website ”

“ I had a delivery due on Saturday 5 November which did not arrive. I did not receive any communication indicating that my delivery would not be delivered. I phoned on Sunday morning and was told that my query would be escalated and someone would come back to me, no response. I queried on Monday morning, same story, my query would be escalated. Do you call this customer service?? I call it disgusting service!!!! ”

“ After delivery was promised early Saturday morning, 2 hours wait, no product, product was delivered late afternoon. Guess what, totally wrong product!! No communication, they do not care if they made a mistake and also not eager to fix it, expect delivery 12-14 days later. Extremely bad experience with them! ”