“Nice product but quite a few more damaged than I would have liked.
Delivery service very poor. One missed call with no message left, didn't get delivery for over a Week past predicted after chasing.”
“Huge issues with delivery service ! You should charge more for delivery for larger heavier orders so they
can be delivered to the house not left on the pavement. Not everyone is young and able to lift such heavy items .Will not use or recommend you. You fall down on this.”
“Tiles are nice and good quality and delivery was quick. Let down by kerbside delivery. I was fortunate to have wheels to transfer to a 4th floor property. The tiles were 25kg a packet in weight.”
“There is a big selection of tiles at a reasonable price on their website. It is easy to navigate and order. The tiles arrived on time well packed; strongly recommend.”
“The tiles I ordered took 8 days to arrive, & several very completely smashed, one tile was in 15 pieces. The remaining tiles were chipped & cracked. Poor packaging.
Needless to say I ordered similar tiles in bulk from a competitor.”
“Good pricing & even better has I happend across a short lived 20% additional flash sale discount.
Delivery was free & within the stated time, the delivery driver being most helpful with placement.”
“Excellent service today, thank u for the expertise and time helping choose the perfect tile. Definitely come back, staff are friendly and knowledgeable.”
“Being honest I was having difficulty contacting various stores who when I did, they did not have the time to speak to me so I rang customer services and spoke to a lovely gentleman called Matt who helped me hugely in getting the tile and amount that I needed and has happily done it a second time with more to come. I work for investors and sourcing and amount is difficult but Matt saved the day....twice now. Thank you Matt!”
“I ordered floor tiles paid for them
Not received them I want my tiles delivered were not informed that you were being taken over by another company I feel that I was misled”
“The staff in Ormskirk were very friendly and helpful. Unfortunately one box of tiles were broken on delivery to the store. We collected the tiles available and waited for a replacement. The replacement box was delivered to the wrong store causing further delay. When it eventually arrived over a week later 2 tiles were broken. Another week has passed and we still haven’t received the rest of the order. This is very poor customer service.”
“Tiles were excellent quality as expected. But the customer service was above and beyond. I'd made the purchase online for some discontinued tiles, of course I made a miss calculation which I realised too late. They tracked down the last boxes to Norwich where staff member Jack Pottle went waaaay beyond, packed up the tiles and got them to me before the tiler arrived. Saved my project!”
English
