Toolstation UK Reviews

“ Parcel Force failed to deliver my items and lied about delivery stating that one pacel had been delivered and that the other was rejected by ourselves the following morning at 7am. ”

“ I ordered a trailer with a 3 day delivery window, 9 days later it arrived, 3 companys were involved but I paid toolstation so I expected them to sort it out, I lost 3 working days and a ruined camping weekend, toolstation were not interested in a small amount of compensation for my inconvenience, If I could give no stars I would, from now on I will always go to Screwfix no matter what the price ”

“ I placed an order Friday for delivery Saturday and I received an email saying it has been dispatched but the tracking says Advise not received, customer service are a waste of time and effort so I ordered again on Saturday for delivery Sunday. ”

“ Bad Customer Service If you order and collect, it's a great service. However, if you opt for delivery and parts are missing, I suggest you just give up and buy from somewhere else. You can waste hours online and on the phone, but nobody answers. ”

“ Disgusting service from Toolstation and their delivery company. ”

“ Forget trying to contact this lot if you have an issue. Screwfix make a fortune fixing this shower of time and money wasters. Day 5 of a next day delivery and counting. I dont need the order now. The leak is fixed. So i now have the joy of trying to get my money returned.. ”

“ Instead, I was informed that if I refuse the delivery when it arrives, a refund would be issued. ”

“ We placed an order for delivery over 1 year ago, total of £170. I forgot about it. Never received it never sent the money back. Tried to contact tool station over the phone (obviously to get my money back) just to hear from them this is not possible????!!!! So no products no money, be aware !!!!!! Plus they never send an email or notification regarding this order…. Thieves. ”

“ Disappointed!!! After many years of business Delivery is worst ever! Toolstation is was a trusted company but any more ! Each time is a issue whit delivery ! 3 days after delivery delays stuff are rude and unprofessional! Saying is never be next day promise Other time online coustumer service was unhelpful ! As the trade we need some update or more information what happened ! Avoid toolstation delivery ! ”

“ Let down AGAIN by toolstation. Ordered Wednesday 6.30, its now Thursday, no parcel, no text or meagre from a delivery drive. When I got hold of them they said they had a problem. Customer services was rubbish and no real explanation of meaningful apology given. Go somewhere else ”