Toolstation UK Reviews

“ The biggest disappointment was the customer service. ”

“ Address detailed , i was told it was wrong by Stuart the sarcastic customer non service guy, the address is where it is , never had this with Screwfix ”

“ Overall, I experience good service from Toolstation so when they delivered the wrong screws for a job and left me in a bad situation I thought they would make a real effort. ”

“ Very difficult to cancel or amend an order. Customer Service takes 3-4 days just to respond. Incorrect Email Addresses provided. Online chat times out waiting for a person after 2 hours. Very long waiting times for phone calls and limited hours. ”

“ Bought zero ultra powder wasp nest killer foam jet 23/08/25 recommended by assistant Hainault store to treat wasp nest under facia board, told it works well, assistant said may take various applications to kill all wasps use whole can, let him know how it went, did not work what so ever, explain back at store told could not refund because can was now empty to check contents by store manager, phone customer service, same reply, explain assistant said use whole can for treatment, no refund, will not use Toolstation again. ”

“ An absolutely shocking service with no responsibility for customer care let alone the days of work I have lost. ”

“ I placed an order Friday for delivery Saturday and I received an email saying it has been dispatched but the tracking says Advise not received, customer service are a waste of time and effort so I ordered again on Saturday for delivery Sunday. ”

“ Bad Customer Service If you order and collect, it's a great service. However, if you opt for delivery and parts are missing, I suggest you just give up and buy from somewhere else. You can waste hours online and on the phone, but nobody answers. ”

“ Disgusting service from Toolstation and their delivery company. ”

“ When I contacted customer service, the agent agreed to replace or refund the item and scheduled a collection for the upcoming Friday. ”