“Scam, they don't disclose the full terms of service before you sign up and pay. The terms include you can't host if anyone else is occupying the house so it's useless for many people. Once you pay and ask for a refund, horrible customer service sends you through a bot that gives the runaround and no refund. I had to charge back at the bank.”
“When things go smoothly, TrustedHouseSitters is a brilliant application. When they don't, THS offers absolutely no support. I had an issue with a host who not only went on a racist tirade while showing me around the place, but continually surveilled her house and texted me each any every time somebody walked by her house, accusing me of having strangers over when I did no such thing. This owner was absolutely insane and made my life a living hell. She left a negative review on my profile that had absolutely no basis in reality. TrustedHouseSitters has done nothing to rectify this or support me whatsoever. Nobody ever picks up the phone and emails are rarely answered. When they are answered, they contain stock verbiage that doesn't address the issue at hand. Worst of all, they removed part of my response to the review, that part discussing the racist tirade. I see where their priorities are.”
