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UK Home Shopping Reviews

3.5 Rating 55 Reviews
62 %
of reviewers recommend UK Home Shopping
Company Reviews Questions Metrics
3.5
Based on 55 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
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G Kelly
Unverified Reviewer
“1 star is too many. Purchased a frisky fox petrol lawnmower with electric start on June 2020. It didn't arrive when advised it would. When assembled the electric start failed to start the engine but I put this down to the engine being cold. The second time I cut the grass the blade hit a root which bent it in half. I was surprised at this given that in ten years previous lawnmowers had never done this (and this mower does not cut lower) However I then tried to source a replacement blade but found I could only procure one from UKHS. I was quoted £29.99 for the blade but was actually billed an additional £5 for postage, something to bear in mind when using mail order. During this time the mower was "charging" in advance of its next use. When the blade was replaced I tried to use the electric start and did not get any response at all. I started the mower manually and used it for the third time. Half way round the lawn the self-propelled mechanism failed! By this time I had concluded that the mower was not fit for purpose and contacted UKHS to ask for a refund. Nobody apologised for the failure but the "customer service" agent advised that they would need to see it and asked me drain it of oil and petrol and send it back to them (they did offer to cover the cost of this). Nobody covered the cost of my time to disassemble the machine and re-package it. They expected to look at at in a few days time. Given the late delivery of the machine in the first place I wasn't expecting my refund quickly so I asked what I would do with my lawn in the meantime. The agent could only say he didn't know. I sent it back but had to call up myself 10 days later for an update. Expecting a refund to be processed I was shocked to learn that the team in the workshop had said they wouldn't be able to sell the machine as a ex-demo so I wouldn't get a refund. Given that the mower had been used I would never expect it be returned in brand new condition but it wasn't far off (I am pleased that I took photographs of it before returning it). More importantly though, why is this relevant? The machine is not fit for purpose. The agent also advised that they had changed a spark plug, the battery and repaired the self-propelled mechanism. This was required on a machine that was used 2/3 times. What will it be like when the guarantee has run out? I have decided to write this post to steer people away from buying items like this by mail order. UKHS are returning the mower but I don't really intend using the mower again and will be pursuing a refund. To use it again I will of course have to re-assemble the machine when it is returned so more hassle and I wouldn't expect it to work for very long before having to go through the same process. When I asked the agent to provide me with replacement oil (I had to drain and dispose of the oil provided with the mower in the first place) he said it wasn't normal practice, that I was being as awkward as possible, and got quite angry - some customer service! I also asked to be referred to someone higher in the company but he said I couldn't because they were on holiday! I am going to take my complaint further but would recommend anyone to avoid UKHS at all costs.”
Helpful Report
Posted 3 years ago
Lesley Magasiner
Unverified Reviewer
“I wish to complain about the awful service I have received from your company. 1. I rang on 25 February 2019 as the battery for my BMC lawn racer was not holding it's charge. I was told to return it as it needed to recharged. 2. You arranged for yodel to collect on 26 February but they never arrived. 3. I rang again on the 27th February and collection was rearranged for 28 February. 4. I rang in May as I had heard nothing from you, to be told that you couldn't recharge the battery and I needed to buy a new one for around £50 but there was a 3 month wait. 5. On 5 July, I paid you £57.93 for a new battery which you said would be in uk by the end of July. 6. I rang at the end of July to be told that no batteries had been put on the container but a new shipment would be docking on 26 August so my battery would be despatched by 1 September. I was also told that I could take my old battery into a certain place (can't remember the name) and swap it although it wouldn't be a new battery. He had no idea that I never had my battery as if he had read my notes, he would have known that you have had this since February! 7. I rang again on 10 September and was told that all the batteries had been sent out in priority order. I asked why mine wasn't priority as they had had my battery since February and was told that he would see if there was one in stock n would ring me back but otherwise I would receive it in next 2 weeks. 8. Today is 17 September and my battery has arrived, almost seven months after you received it. This is the most awful customer service I have ever come across. Just a small communication to update me would have sufficed, but no, nothing. How about an apology?”
Helpful Report
Posted 4 years ago
Mal E Jones
Verified Reviewer
“I purchased a Wolf MIG 130 Portable Welder 230v DC No Gas Welding Gasless 120A 120 Amps never used one before, the welding wire feed when set at zero comes out quite fast but not knowing i went on, it became difficult on very small welds. asked professional welders and suppliers who then told me that zero means just that, no wire and one (1) setting is very slow and so on. UKHS then refused to admit any wrong a charged £12.99 to return it. BE VERY CAREFUL, DO NOT BUY ONE IF YOU WANT IT TO WORK PROPERLY”
Helpful Report
Posted 4 years ago
Ricci
Unverified Reviewer
“Ordered a replacement blade for my lawnmower. Was told that was fine and it would be sent out for the next day. The next day came and had not been delivered so chased and was then informed it wasn't in stock and wont be for another to weeks. The guy on the phone did offer to refund me but I've had no luck finding one elsewhere so just got to hope it's right when it does turn up”
Helpful Report
Posted 5 years ago
Martin
Verified Reviewer
“i ordered a wolf mig welder online which was in stock for next day delivery as i needed it fast for a job. had a E-mail the next day saying it's out of stock but it's not a problem we will refund your money in the next 7 to 10 days. think it's just a way to hold your money. i will never use again after being let down.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Please please avoid this company Order Number ORD908681 Bought a compressor from them on Amazon when I used the first time it shock so violently it walked across the floor with bits falling off it like a clowns car Called customer services spoke to Richard who was very very rude even shouting aggressively then a manager called back and was much better and arranged to have the item collected for a refund. Item was collected and delivered back to them on the 28th After waiting over a week for refund I contacted them through Amazon and received lie after lie but still no refund. It just seems they are happy to take your money for what can only be described as shoddy merchandise and then try every means not to give it back. Please please avoid this company the item are rubbish the customer service worse and the Refund process none existent lucky for me as i bought on amazon who have said “we offer our A-to-z Safe Buying Guarantee for your protection.””
Helpful Report
Posted 5 years ago
JIM KEMSLEY
Verified Reviewer
“Don't buy anything from this company. Liars and cheats. False advertising. No customer service. Avoid avoid avoid.”
Helpful Report
Posted 5 years ago
AWB
Unverified Reviewer
“Received chain saw yesterday which refused to start; spent 3 hours messing with it and waiting for "head office" to ring me back. Tried what they suggested this morning ; didn't work! Have now waited nearly 2 hours already for "head office" to ring me back so that I can return the faulty goods. Is this what they call customer service???”
Helpful Report
Posted 5 years ago
Mathusalus
Verified Reviewer
“Don't buy anything from this company. Liars and cheats. False advertising. No customer service. Avoid avoid avoid.”
Helpful Report
Posted 5 years ago
Roy Tyson
Verified Reviewer
“Purchased Mower parts on the 24th May 18. Still waiting for delivery today being the 30 June 18. The customer services personal are reluctant to answer emails for an update but eventually told that Ship was having a problem docking. That was 3 weeks ago. They are refusing to reply to me emails now. I think the staff are too embarrassed. Unfortunately the are the sole supplier for parts for my mower. So I have no option but to put up but I will not shut up. My advice is to stay clear of this tin pot company. Buy direct from China or Veitnam. You will get better service and receive your purchases sooner than through UK Home Shopping.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Bought a compressor it broke down after a couple of weeks contacted the office and a guy told me it was an easy fix to take three bolts of the cylinder head that was enough for me to tell him to get the thing picked up and send me my money back no joy so contacted eBay 3/4 weeks later eBay tell me they can't do anything so contact PayPal, they eventually picked it up 2 months now no money back and no compressor absolutely rubbish company to deal with !!! Avoid”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Nightmare! Baught item from Ebay store. It arrived clearly having been used before. Oil and petrol all in the packing, instruction book, parts missing, parts blunt, Motor not starting.called them on same day.Returned the next day. Three weeks on still trying to get my Refund. Never ever again!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“DO NOT AND I MEAN DO NOT GET ANYTHING FROM THESE GUYS!! Two faulty generators one with a broken bracket and a second with a server petrol leak! It took countless attempts to finally get through to the correct department... it took 3 days to get through! When I did finally get through I was promised a collection and a replacement to be sent out straight away decided to call in the morning to find out that they had not received a confirmation email from TNT... should you not call before promising a customer that this will be done today? Once I finally received the second generator, as stated above the petrol was literally pouring out! Rather than them arranging a collection they asked me to take the petrol tank off (if I had done this the item would have no longer been in warranty, NO THANK YOU) once again I had requested them to come and collect which I was advised someone has been sent out and to then get a call at 5 saying it has been missed once again!! I have asked for a full refund and I am still awaiting to receive my money! I have reported this directly to eBay who are now following it up! If anyone has any sense take this all onboard.... I have left this review on every trading platform that these guys sell on...”
Helpful Report
Posted 6 years ago
Nosmo
Verified Reviewer
“I have received a faulty product and everyday I ring to return it and all they will do is take my number and offer a call back yet as yet no one ever has. I will have to go through the courts to get a refund. It is within my 7 day return as is my right. But that dosn't apply to them. Or so they think. Beware if something goes wrong. You have no chance.”
Helpful Report
Posted 6 years ago
Nathan
Verified Reviewer
“"Placed an order on 27/08/2017. 5 phone calls and chats later - 06/09/2017 and not a single reply even though i was flagged as "urgent" and "someone would definitely get back in touch today".... Used to love this company a few years back... gone downhill since then obviously!"”
Helpful Report
Posted 6 years ago
UK Home Shopping is rated 3.5 based on 55 reviews
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