“The product arrived and was faulty upon opening. It would not charge up at all. I checked the manufacturers website and followed the troubleshooting guide, but this didn't fix the problem. I found reports online that this was a known problem this this particular model.
I contacted the seller through their website, but received no response. I then contacted them by email and requested a replacement, as this particular model was the one I really wanted. They tried to upsell me, and admitted there was a known issue with the model I wanted. I asked if they could possibly test the model I wanted on site, to make sure it was charging, and I'd be happy to accept that as a replacement. They agreed to do this.
When I didn't hear back from them, I chased them up and was told that all the models held the same fault, but advised I could pick another model.
When I did this, they tried to overcharge me, so by this time, I just wanted my original payment back, because it was becoming apparent that they were clearly a dodgy company to be dealing with.
They then denied that they ever knew the product was faulty and denied trying to overcharge me. This is despite them admitting in emails that the product was known to have a fault, and them checking their existing stock and finding them faulty.
Finally, they agreed to refund me, providing I returned the faulty item. Until this point, they had never mentioned returning it, because they were well aware it was useless.
On 28 April they finally provided me with a link to a postal form to cover the postage, meaning I would have to break the lockdown of the time to go to the post office, whilst suffering from poor health. I eventually felt well enough to venture to the post office towards the middle of May and sent the product back using their tracking postal form. Royal Mail Tracking confirms that this was signed for by them on 15 May.
Since then, I have heard nothing from them and they refuse to answer my queries through their website. I've emailed each week and have received no reply.
I have now had to open a dispute resolution with PayPal, which, to date, they haven't engaged with. They are still selling the faulty item on their website. Avoid this company at all cost.”
“Awful customer experience. 20 days I still don’t have my item. Now in conflict with refunding the item. They don’t seem to have the money to supply a refund and they don’t have the items they lost in stock...”
“I ordered a crown IV 5ml/6ml version in green. They said 3-5 working days delivery and i would get an email when they send the package. It took about one and a half week for them to send the package. After like two weeks i got the package. Instead of the ordered 5ml/6ml green version i got the 2ml rainbowcollour cleromizer.”
“I've been using UK VAPOR WAVES for several years now & I cannot fault them at all. Orders always correct & prompt, if I have needed advice its always been accurate & friendly. The loyalty points build up & are easy to claim. If they have what I'm after I always go to UK VAPOR WAVES first. As I say cannot fault.❤”
“I've been using UK VAPOR WAVES for several years now & I cannot fault them at all. Orders always correct & prompt, if I have needed advice its always been accurate & friendly. The loyalty points build up & are easy to claim. If they have what I'm after I always go to UK VAPOR WAVES first. As I say cannot fault.❤”
“Mate! I've bought multiple juices and coils from the guys at UK vapor waves and they always get it to me on time! Couldn't recommend a service more highly. Thanks dudes, to many more happy purchases”
“First visit to this store. Never vaped before and I was immediately put at ease by the staff in the shop. I was walked through all the options available to me before I decided on a kit. I was able to taste some of the flavours before I made my choice of berry menthol. I received all sorts of goodies like a stressball. Chewing gum,pens as well as being invited back in 7 days so the staff can make sure my kit is right and the strength of liquid is right for me. Great service and great price. Would recommend”
“Excellent service very quick and reliable. Great product with extremely quick delivery as promised by seller. I'm very pleased with the kit and I highly recommend UK Vapor Waves to anybody who's looking for quality item's with excellent customer service.”
