“When my vape broke I was gutted, and then I found the same one for sale on this website, I placed my order and added 2 Samsung batteries.
What I received was not what I had ordered and paid for.
My vape mod had been downgraded to a more basic model (despite the owner trying to tell me it was actually newer and worth more money!) and instead of Samsung batteries I had cheap, non-branded ones, I would be too scared to use them as I am not sure how safe they are.
I contacted the company straight away to ask for it to be exchanged for the correct model, once they finally responded, I was told that the model I had ordered was out of stock so they "upgraded" my order for me but decided not to bother letting me know prior to sending.
This company do not respond to emails very promptly, there seems to be a very small window of opportunity at 7.30pm. With several hours to kill while waiting for a response I started looking at reviews, there are many that complain about never getting their money back after returning items.
I am now stuck with a vape that I didn't order (and is way too basic to warrant the kind of money I spent) and the company have now stopped responding to my emails.
It's a shame that these companies are allowed to keep ripping off innocent people and get away with it.”
“Recently been ordering from here and it’s different then from my local shops as I think you actually get what it’s says on the tin as if you buy local shops ( my experience) you don’t seems to get much as it says on the description”
“I would give zero stars but I have to give minimum of one. Vapor waves sent me the wrong item. I emailed them several times - no response. Then I used the contact us on their website - no response. This is a disgusting way to treat customers. They will not get any repeat trade from me. AVOID.”
“Service was outstanding
I was kept up to date until the package arrived
And my vape is outstanding
Good prices
This is my new favourite vape website:)”
“The staff know their stuff, and are incredibly helpful. They have a great variety of mods and tanks, if you're looking into quitting smoking, they'll help you choose the right e-pen. The only thing is that the e-liquids are on the my favourite side”
“This is the only place I order my juice,coils and kits from now outstanding prices really fast delivery which is free over 15 Euro.Glad I found this site excellent service choice and prices thank you”
“We used uk vapor waves for the first time ,it has fast delivery service ,and good quality products available here ,I suggest people to go and visit their page , experienced fastest delivery ever ,we ordered from india I got my product within 4 days ,thank you uk vapors”
“Great place Love this online s
hop, always get the best fast service of any online retailer (no joke). It's like a Whiteglove online chat, always available, quick replies, always giving great deals and advice. 5 stars.”
“It's been 2 weeks since my order which I have yet to receive. The delivery said 2-3 days which isn't true. I tried contacting support through email and the website. No response and it's been a week since I contacted them. Awful customer service, won't be purchasing anything from them again.”
“I placed an order it was delivered fast, turned out to be wrong order anyway and then the customer service, well I could get more communication out of a newborn, WOULD NEVER RECOMMEND THIS TO ANYONE”
“Place my order in early March 2020, order never received. I asked for a refund as there was nothing on my bank accounts. Asked for confirmation and i get silence. THIS HAS BEEN GOING ON FOR FIVE MONTHS. Extremely poor communication and now silence. Unless you want nothing but hassle I'd find a decent place to buy your vape stuff. I certainly would not recommend these cowboys.”
