“I received the wrong item TWICE. i now have a huge hold on my bank account and their refund process is taking forever. This was supposed to a be a christmas gift and now with this hold im unable to purchase anything else until i receive my refund its ridiculous!!!!”
“Versace doesn't care how much money you spend. I got a belt that did not fit and was given to me as a gift. They didn't want to exchange or refund me at all. No help and Kayla the supervisor was cold and rude. She didn't want to help and acted like she owns the store.”
“Bought a blue bathrobe for 725.00. The blue dye bled thru the white and gold trim. Ruined the bathrobe. Was washed in cold water. Cant get a response from customer service and feel ripped off. Was a Christmas gift. Versace is a scam. When you buy from them it's one and done. Lose your money, get disappointed. Warned you.”
“Worst customer care ever. Failed to help in any way. First response was just stupid because the inquiry wasn’t read properly. Second response was worse as Mona repeated what I had already told her then she suggested I get in touch with a store directly without giving me the information I would need to do so. Don’t need Versace. Now I don’t want Versace. Lost a client, well done.”
