Montgomery Ward Reviews

“ I told the customer service agent that I wanted a warranty (2 year warranty). ”

“ Was told that it was coming through the postal service, no tracking number or reference number to find out where it was, finally got a tracking number yesterday. ”

“ 🌟 A Rare and Refreshing Experience 🌟 In a world where genuine service feels rare, Michael Andrew stands out as a true gem. ”

“ I received boots so narrow that I can't even put my hand in them, much less my foot. I filled out my return and took it to the carrier. They needed the code. I called customer service to be told I had to PAY to return it! The price was 52.00!!! I will sell them on Ebay, pay it to this rip off scammer company and NEVER purchase ANYTHING from them again!!! ”

“ Montgomery Ward is a SCAM Company I ordered a fence and rocks for my flower bed outside and paid for them with 2 money orders the fence was shipped out 4 weeks late and I never received the rocks so I sent the fence back and called and told them to send me my money I don't want the fence without the Rock's and talked with several customer service representatives and kept me online each call for over 3 hours and then stopped taking my call and never sent out my money I'm reporting them to the BBB and the FTC and whoever else will help me get all of my money this company is a lier and cheats senior citizens out of their hard earned money I will never purchase anything from this company again and I'm telling all my family and friends not to buy from this company they will try to keep your money. ”

“ 00 because it fall apart she said 14 to 30 days well I called today 1/24/2025 this was a hot mess customer service I said ordered number 3or 4 times she act like she couldn't remember my order number now when She get on the her computer froze for a couple of minutes after i was placed on holded a few times I said what's the problem I gotta keep repeating my self with this number I'm very mad right about now because I been dealing with this since Aug 25,2024 I asked for refund slip to be mailed they said it was coming it never came called again finally I got the slip through the mail sept 9,2024 started my process with FedEx they came to pickup i needed a box I was tolded they would give us one not true FedEx they don't give boxes to nobody so now we got to find a box for this big chair we rode around and rode around to fine a box after weeks later I finally got one at a Big lots store had to go to the furniture dept now I got to buy tape and make arrangements with FedEx again for a pickup now it's 11/20/2024 I will never buy nothing from this company ever again bad customer service for one Montgomery Wards they bring you through so many changes and I was lied to about my refund $153. ”

“ I placed a call to 2 of the 3 numbers they had for customer service. ”

“ I talked to customer service last week and they were supposed to give me credit for my whole order but supervisor said they couldn’t do that she only gave me credit for shipping & handling Then the supervisor try to blame FedX for delivering to the wrong address ‘ This was frustrating and it don’t make no sense. ”

“ Got a email from Montgomery rewards stating that I ordered a tablet, which I did not I live across the world from where the delivery address is to be shipped… I called customer service and got transferred so many time it’s pathetic not even the fraud department could help me, the lady sounded like she didn’t care. ”

“ The customer service is very rude and inconsiderate. They act like they don't want to be at work. And then when you make your orders, it's either out of stock and they tell you when it's on the delivery,that you have to make another payment. I have never seen customer service so poorly!!!!!! ”