Wiggle Reviews

"I would give 0 stars if possible. \n\nOn the 17\/09\/20 i made an order spending \u00a3130 on some bicycle parts as i have a service booked on the 02\/09\/20 at halford, i have waited 5 weeks for this appointment and its is extremely important to me as i cycle daily and also have a several big rides planned the soonest being on the 4th of September. \n\nWiggle use Hermes as their delivery courier (worst delivery company imo) who delivered my parcel (19\/08\/20) to the wrong address which was a building containing 9 flats and my \u00a3125 parcel was left in the communal hallway with no signature. I recieved a message that my parcel had been delivered and i straight away realised that it had been left at the wrong address. Opon contacting Hermes you only speak to an automated system that is designed for to ask a few set questions and cannot respond. Their website directs you to return to seller if you didn't make a purchase with them.\n\nContacting wiggle can only be done online and they respond 24-48hours later every time no sooner. I have screen shots of the conversation which i will add where possible.\na summary is that after notifying them of this issue on the 20\/08\/20 i received an automatic response telling me there would be a 2 day wait for my complaint to be reviewed. On the 22\/08\/20 i was told my case needed to be assigned to the shipping team and this strangely takes another 3-4days. 0n th 26\/08\/20 i was sent a denial of receipt form to fill in, i did so and returned it straight away. On the 27\/08\/20 i received an email saying they have launched an investigation with their delivery partner and i should allow 2 working days before contacting no sooner than the 01\/09\/20 \nso they use the bank holiday as a reason to make me wait 5 days extra again. \nBut both wiggle and Hermes operate 7 days a week even on bank holidays.\n\nI cannot affor to place a duplicate order at this time and i have explained all of this in my messages to them but all responses seem automatic and do not take your circumstances into consideration.\n\nCheap products become extremely expensive when you buy from unreliable sellers. I have not been given any information as to what my options are atm or whether or not compensation of any sort is on the way. "

"I would give 0 stars if possible. \n\nOn the 17\/09\/20 i made an order spending \u00a3130 on some bicycle parts as i have a service booked on the 02\/09\/20 at halford, i have waited 5 weeks for this appointment and its is extremely important to me as i cycle daily and also have a several big rides planned the soonest being on the 4th of September. \n\nWiggle use Hermes as their delivery courier (worst delivery company imo) who delivered my parcel (19\/08\/20) to the wrong address which was a building containing 9 flats and my \u00a3125 parcel was left in the communal hallway with no signature. I recieved a message that my parcel had been delivered and i straight away realised that it had been left at the wrong address. Opon contacting Hermes you only speak to an automated system that is designed for to ask a few set questions and cannot respond. Their website directs you to return to seller if you didn't make a purchase with them.\n\nContacting wiggle can only be done online and they respond 24-48hours later every time no sooner. I have screen shots of the conversation which i will add where possible.\na summary is that after notifying them of this issue on the 20\/08\/20 i received an automatic response telling me there would be a 2 day wait for my complaint to be reviewed. On the 22\/08\/20 i was told my case needed to be assigned to the shipping team and this strangely takes another 3-4days. 0n th 26\/08\/20 i was sent a denial of receipt form to fill in, i did so and returned it straight away. On the 27\/08\/20 i received an email saying they have launched an investigation with their delivery partner and i should allow 2 working days before contacting no sooner than the 01\/09\/20 \nso they use the bank holiday as a reason to make me wait 5 days extra again. \nBut both wiggle and Hermes operate 7 days a week even on bank holidays.\n\nI cannot affor to place a duplicate order at this time and i have explained all of this in my messages to them but all responses seem automatic and do not take your circumstances into consideration.\n\nCheap products become extremely expensive when you buy from unreliable sellers. I have not been given any information as to what my options are atm or whether or not compensation of any sort is on the way. "

"I would give 0 stars if possible. \n\nOn the 17\/09\/20 i made an order spending \u00a3130 on some bicycle parts as i have a service booked on the 02\/09\/20 at halford, i have waited 5 weeks for this appointment and its is extremely important to me as i cycle daily and also have a several big rides planned the soonest being on the 4th of September. \n\nWiggle use Hermes as their delivery courier (worst delivery company imo) who delivered my parcel (19\/08\/20) to the wrong address which was a building containing 9 flats and my \u00a3125 parcel was left in the communal hallway with no signature. I recieved a message that my parcel had been delivered and i straight away realised that it had been left at the wrong address. Opon contacting Hermes you only speak to an automated system that is designed for to ask a few set questions and cannot respond. Their website directs you to return to seller if you didn't make a purchase with them.\n\nContacting wiggle can only be done online and they respond 24-48hours later every time no sooner. I have screen shots of the conversation which i will add where possible.\na summary is that after notifying them of this issue on the 20\/08\/20 i received an automatic response telling me there would be a 2 day wait for my complaint to be reviewed. On the 22\/08\/20 i was told my case needed to be assigned to the shipping team and this strangely takes another 3-4days. 0n th 26\/08\/20 i was sent a denial of receipt form to fill in, i did so and returned it straight away. On the 27\/08\/20 i received an email saying they have launched an investigation with their delivery partner and i should allow 2 working days before contacting no sooner than the 01\/09\/20 \nso they use the bank holiday as a reason to make me wait 5 days extra again. \nBut both wiggle and Hermes operate 7 days a week even on bank holidays.\n\nI cannot affor to place a duplicate order at this time and i have explained all of this in my messages to them but all responses seem automatic and do not take your circumstances into consideration.\n\nCheap products become extremely expensive when you buy from unreliable sellers. I have not been given any information as to what my options are atm or whether or not compensation of any sort is on the way. "

"I would give 0 stars if possible. \n\nOn the 17\/09\/20 i made an order spending \u00a3130 on some bicycle parts as i have a service booked on the 02\/09\/20 at halford, i have waited 5 weeks for this appointment and its is extremely important to me as i cycle daily and also have a several big rides planned the soonest being on the 4th of September. \n\nWiggle use Hermes as their delivery courier (worst delivery company imo) who delivered my parcel (19\/08\/20) to the wrong address which was a building containing 9 flats and my \u00a3125 parcel was left in the communal hallway with no signature. I recieved a message that my parcel had been delivered and i straight away realised that it had been left at the wrong address. Opon contacting Hermes you only speak to an automated system that is designed for to ask a few set questions and cannot respond. Their website directs you to return to seller if you didn't make a purchase with them.\n\nContacting wiggle can only be done online and they respond 24-48hours later every time no sooner. I have screen shots of the conversation which i will add where possible.\na summary is that after notifying them of this issue on the 20\/08\/20 i received an automatic response telling me there would be a 2 day wait for my complaint to be reviewed. On the 22\/08\/20 i was told my case needed to be assigned to the shipping team and this strangely takes another 3-4days. 0n th 26\/08\/20 i was sent a denial of receipt form to fill in, i did so and returned it straight away. On the 27\/08\/20 i received an email saying they have launched an investigation with their delivery partner and i should allow 2 working days before contacting no sooner than the 01\/09\/20 \nso they use the bank holiday as a reason to make me wait 5 days extra again. \nBut both wiggle and Hermes operate 7 days a week even on bank holidays.\n\nI cannot affor to place a duplicate order at this time and i have explained all of this in my messages to them but all responses seem automatic and do not take your circumstances into consideration.\n\nCheap products become extremely expensive when you buy from unreliable sellers. I have not been given any information as to what my options are atm or whether or not compensation of any sort is on the way. "

"I bought Shimano XT Gear shifter. Order turned up as a jumbled bag of parts with the outer cable missing. I complained to customer services but was told \u2018we confirm that sometimes our supplier and manufactures send us the items without the original packaging so this way we can offer the most competitive price when regarding cycling-related items.\u2019 I am reporting this to trading standards as I was expecting boxed parts, not unboxed with items missing.\nIn some ways it is my own fault! I bought a cycle chain off them last year on express delivery. Wiggle sent wrong part. I had to pay for the return of the wrong item. Wiggle then sent the correct chain sent by snail post once they had received the original part.\nNo apologies and no refund for postage due to their mistake.\n"