Woolworths SA Reviews

“ [Woolworths] item- o1778111043/12233099 Hi Woolworths, Could you please show me, where in your customer rights policies, does it state that you can send a Muslim person, a Bacon item, that they didn't request or ask for in substitute, and refuse to give them a refund for it ? According to your customer service agent Tevor Yeni, a substitute that I didn't request, can't be refunded due to your policy that allows for you to substitute an item that wasn't requested, irrespective of allergies or religious beliefs. ”

“ In general we are really happy with Woolworths, dash delivery and the quality of the products. However, this week is the second time that I did a standard order, paid R75 for next day delivery and it is now two days late without any communication from Woolworths. I sent them an email last night to find out where the package is and to request a refund for the R75. They did not respond yet. Holding thumbs. ”

“ I was given a reference number after a follow up on the 25/02 and couple of days later I received a written response from a lady by the name of Samantha who promised to sms me a refund voucher in 2 days time yo the value of the product purchased. ”

“ My money still hasn't been refunded to me and customer service says it takes 7 to 14 days, with other banks taking 21 to 30 days. ”

“ Really bad experience each time! Driver turned back with the order despite being at the gate? Couldn't ask security to let him in?? Now 3 to 5 days for me to get a refund for a delivery containing our food for that day. Checkers does this better im afraid. ”

“ Really disappointed with woolworths DASH.The goods that are sold out must be removed from cart prior payment .I will never ever use it again.The refund system is ineffective you have to go via your bank for funds to be credited back to your account.Too much admin😢 ”

“ I am extremely disappointed . I purchased fresh produce online in 5th January, delivery 6th. The incorrect items were delivered. The driver took them back . Since then I have been experiencing difficulty in receiving my refund. I was told 3-5 working days . My last interaction (per email) I was told that the incorrect amount was “plotted” and has to be rectified??? ”

“ I have asked for a refund as I was given no alternative to correct their actions. ”

“ I have sent numerous emails to The Dash call centre and even copied in the CEO but I have still not received my refund which was promised to me over the weekend. ”

“ BEEN WAITING A MONTH FOR MY REFUND, will never make use of the Woolies dash app again or it’s pathetic customer service. ”