XLN Reviews

“ Left XLN on 1st April as prices had tripled since we started with them. They invoice in advance so had already charged us for 1-30 April. Their 'T&Cs' state that no refunds can be made for cancellations within a calendar month so refused to refund for 2-30 April. Poor customer service. ”

“ When I called, they refunded one charge but not the others. ”

“ 78, when i rang my explanation above was ignored they said they would refund £5 but not £8. ”

“ They keep adding on extra's that I haven't agree to and never refund the full amount that has been charged. ”

“ They refused to refund us any of the money until we sent proof from the other company that they were lying through there teeth. ”

“ In the end we told them to stick it, accounts rang and after chatting with her she said yes you have been over charged and we owe you a refund! this was in June its now October and we still have not have the refund but they are were kind enough to send us a big bill for leaving the contract early! XLN did not meet their end of the contract by giving us the service we were paying for. ”

“ No I am having to get our legal team involved as they are refusing to issue a refund. ”

“ It was all agreed and the case was closed, also I was expecting refund for 4 months of being charged without having the services which I did not get a penny, Today I had email and text saying your broadband going live soon. ”

“ They took more money out of my bank account. In fact £150 which they did not refund. They charged me for installation when they told me it would be free and charged VAT on top of my monthly fee. Worked out to be nearly £45 not quite the £15 a month that they advertised. I cancelled contract due to break of trust and they are still charging me even though I don’t use their WiFi. Avoid at all costs ”

“ Keep on overcharging my account, at one point they overcharged me by £400 and it took 2 months to get a refund! ”