Yours Clothing Reviews

“ Do not buy from this brand! I’ve been shopping with them for over 10 years and my most recent order had items missing! When queried with customer service it took them nearly 3 weeks to respond (despite multiple follow ups) and they told me that I was mistaken(!!), that all items were shipped, and they couldn’t issue a refund…. ”

“ Horrendous company, customer service mon existent. ”

“ After contacting customer service, the advisor Sophie quickly reassured me she’s going to investigate this and get back to me. ”

“ Impossible to return on line After putting collection point in proceed button doesn’t open. Had to phone up twice they did not want to help me create a return very poor customer service! ”

“ Complete rip off on returns, so basically the customers are paying the wages of the quality control team!!!! I have emailed them and complained that this is a total rip off but same reply from the customer service team the cost from the quality control team blah blah. Never buying from them again. ”

“ Customer service is terrible. ”

“ I did so and followed the instructions given to me by their customer service team and despite having corresponded with them specifically before returning the item to ensure I would receive an exchange, they once again failed me and sent me a refund rather than an exchange, which they did not communicate and I had to chase up myself! When I raised this as a complaint, I was met with cold and uncaring responses saying there was nothing they could do. ”

“ Company needs a huge lesson in customer service. ”

“ well thank you for that lovely, expensive customer experience Yours Clothing, a service i shall not be taking advantage of again. ”

“ Customer service is terrible, they do not respond to any complaints, they just tell you to create new ticket…only after giving them 1 star review I got some kind of message back. ”