Your Secure Locksmiths Reviews

Name: Your Secure Locksmiths
Rating: 4.33

4.3 Rating 21 Reviews

86 %

of reviewers recommend Your Secure Locksmiths

Company Reviews

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Metrics

4.3

Based on 21 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

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Phone:

01158962536

Email:

yoursecurelocksmiths@outlook.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jake turned up stoned stunk of weed and not very professional at all”

Helpful Report

Posted 3 years ago

“I ordered spare house keys on Friday. By Wednesday nothing turned up,so I rang them and was assured receive them Thursday. so I stayed in because it had to be signed for. Nothing Thursday. Rang Rang Friday morning they said someone would call me. No one called. Tried to call, but they had blocked my number. Used my wife's mobile. They then gave a post office tracking number. Why they didn't give me that before I don't know. Tracking number didn't work. Rang back only to find they had blocked that number. Rang on my landline, Was told " I've told you how things work, now go away and leave us alone, your blocking up the lines and hung up. They didn't seem to care someone out there had my house keys with my address, and for a company so concerned with security they wern't bothered. I had also been very polite and patient.”

Helpful Report

Posted 5 years ago

“Lock repaired but had to call out again two days later as the fault returned and was charged a further £29.00. Very poor customer service.”

Helpful Report

Posted 6 years ago

Hi, We are sorry you feel this way, however, to be fair to us, The broken lock which was repaired had not failed again and the cause was a totally separate problem to do with the 18-year old plus door hinges and alignment. Because you had not used the door for such a long period, you or ourselves wasn't to know the hinges was weak enough to not support themselves without having to align the door in a much different way to usual. I can only compare something like this too a vehicle! just because you have had a new clutch does not mean the power steering won't go or the engine won't fail, it is very unfortunate which is why we tried to accommodate the best we could as a business by chopping the labor rate in half. We don't expect you to agree with this and I probably wouldn't be overjoyed either but our engineers will certainly do the best they can and we will always try to deliver a 5-star service. once again thank you for using us. Kind Regards, YSL

Posted 5 years ago

Your Secure Locksmiths is rated 4.3 based on 21 reviews