American Candy Co Reviews

Name: American Candy Co
Address: 179A Oxford Road, Reading, Reading
Rating: 2.88

2.9 Rating 255 Reviews

42 %

of reviewers recommend American Candy Co

Company Reviews

Metrics

2.9

Based on 255 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5

American Candy Co 3 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

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“The sweets arrived promptly and were greatly appreciated by my daughter who loves their sour taste.”

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Posted 2 months ago

“Good service, items arrived promptly and long dates.”

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Posted 7 hours ago

Thank you for your review.

Posted 7 hours ago

“Brilliant service from American Candy Co. Called them as I mistakenly chosen standard delivery but needed my order the next day. Even though it was past their 3pm cut off, they managed to get the order dispatched and upgraded to next day delivery free of charge! My son was really happy with the sweets. Would recommend.”

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Posted 7 hours ago

Hello Lucy, Thank you for your review and I’m glad to hear your son enjoyed his order! Kind regards Customer Support

Posted 7 hours ago

“Excellent service and quick delivery. I order American sweets and drinks regularly and this company has the best range and prices I’ve found. Have never been let down.”

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Posted 10 hours ago

Thank you for your review.

Posted 7 hours ago

“Thank you for fast and efficient delivery.”

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Posted 23 hours ago

Thank you for your review.

Posted 12 hours ago

“The service from ordering to delivery is great. I should however mention that the prices of some items are high when u compare a larger box of cereal bought locally in half the cost of a 300g box.”

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Posted 1 day ago

Thank you for your review.

Posted 12 hours ago

“I order 4 different mixed bags of hi chew sweets, they cost £4.99 each for what you get they are not worth the money.”

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Posted 1 day ago

Thank you for your review.

Posted 1 day ago

“Excellent service from start to finish. Great communication and really happy with the items. Keep up the good work!”

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Posted 1 day ago

Thank you for your review.

Posted 1 day ago

“Had some issues with tracking info and delivery but all is resolved”

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Posted 1 day ago

Hello Zak, Thank you for your review. You can track your order on the Royal Mail website using tracking number GG630223351GB. Kind regards Customer support

Posted 1 day ago

“Easy to order and good delivery time”

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Posted 1 day ago

Thank you for your review.

Posted 1 day ago

“Good products and fast delivery. Can’t ask for more.”

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Posted 2 days ago

Thank you for your review.

Posted 2 days ago

“Really happy with my order and arrived sooner than expected. One of the only sites that sells Froot Loops marshmallow so couldn’t wait to get my things. They have a phone line which I called for my tracking number and the person of the phone was really helpful. Would definitely order again.”

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Posted 2 days ago

Thank you for your review.

Posted 2 days ago

“Large variety of items all with a good date. A great place for some unknown to me food and beverage items. Delicious and well priced. Great communication also.”

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Posted 2 days ago

Thank you for your review.

Posted 2 days ago

“Sadly a poor rating. Overall the food I DID receive was of good quality however 4 items were missing and I had received an incorrect flavour of crisps which weren’t too nice. Initially I had emailed and received a response with the option of delivery or refund, I opted for delivery. Getting on practically 3 weeks later and having emailed yet again requesting a refund, I have been ignored. Good product, quite poor service sadly.”

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Posted 2 months ago

Hello Brad, Thank you for your review and I'm glad to hear you were happy with the items received. Unfortunately X4 Jiffy Pop were out of stock when your order was picked and we later gave the option to either replace when our new stock arrived or refund. Although we agreed with yourself to resend, due to an oversight on our end this was sadly missed. However, I have looked into the order details and can see a full refund has been issued for these items. Please accept our apologies for any inconvenience caused. Kind regards Customer Support

Posted 2 days ago

“A super product! Grandson loves it!”

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Posted 2 months ago

Thank you for your review.

Posted 2 days ago

“Long delivery time. One bag of my crisps came open but i couldn't get a refund for this as i hadn't taken a photo of it open in box. However, great selection and a reasonable price !”

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Posted 2 months ago

“The sweets arrived promptly and were greatly appreciated by my daughter who loves their sour taste.”

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Posted 2 months ago

“Products were great first time trying both cap’n crunch and Cinnamon toast crunch, cap’n crunch is now my fav cereal ever! Only issue I have is pricing but can understand import costs etc, would genuinely buy one box a week of it wasn’t for price lol, great service though!”

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Posted 2 months ago

“Good selection of sweets and snacks at really good prices, delivered quickly. Would use again”

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Posted 2 months ago

“Very slow at getting ordered out and you never get next day delivery even when you pay for it. I’m a bit disappointed!”

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Posted 2 months ago

Hello Isabella, Thank you for your review and I'm sorry to hear your next day order did not arrive within the expected time frame. After looking into this I can see your order was delayed on route due to a missed connection but was delivered on the next day. I can see you have ordered with us on numerous occasions since this occurrence so we appreciate your continued custom! If you have any further queries, please don't hesitate to contact us. Kind regards Customer support

Posted 2 days ago

“After receiving my parcel, I only got 2 out of the 3 items I ordered. I have tried a number of times to email and call the number on the website which won’t even ring through. So now I have an item that hasn’t been delivered and no sign of a refund because no one will get back to me.”

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Posted 2 months ago

Hello Bethany, Thank you for your review. I have looked into this and can see a refund of £4.99 was issued for X1 Chex Mix Bold when your order was picked by our warehouse as unfortunately it was out of stock when your order was picked. Customers are informed of any refunds via email so please check your inbox or junk mail for confirmation. If you have any further queries, please don't hesitate to contact us. Kind regards Customer support

Posted 2 days ago

American Candy Co is rated 2.9 based on 255 reviews