“I recently made a purchase from ANOQUE, and my experience has been nothing short of frustrating. Shortly after placing my order, I received a notice that it was flagged as high risk. To my surprise, ANOQUE requested highly sensitive personal information including my ID, address, and even a photo of my bank card to verify my purchase. This request felt excessive and raised concerns about the safety of my data.
Despite already paying for the product, my messages to support have gone unanswered for over 24 hours. What’s worse is that it has now been over 8 days since the order was unfulfilled, yet I am still waiting for my refund. I find it unacceptable that ANOQUE would delay processing a refund in a scenario like this, especially after withdrawing the order themselves.
The lack of communication and transparency from ANOQUE has eroded my trust. If you’re considering purchasing from this website, be aware that you may face similar issues with unfulfilled orders and poor customer service. Until ANOQUE can demonstrate better customer care and a secure, reasonable process for handling orders, I cannot recommend them.”
“Very bad experience haven’t used your product yet but the way i got express delivery shows that if that delivery is like that thn product must be more worst…no guidance book no proper boxing nothng”
Hi Alizain, we do appreciate your feedback. We are trying to be as eco-friendly and reduce as much wasted single use packaging as possible and utilise technology to send out instructions (please check your emails). The box is designed to protect the skincare items inside, if you have another indented reason to use the box, please let us know and we can make it better.
