Aristocrat Bishop's Stortford Reviews

Name: Aristocrat Bishop's Stortford
Address: The Chantry2-4 Hadham RdBishop's StortfordCM23 2QR, Bishop's Stortford
Rating: 4.88

4.9 Rating 532 Reviews

97 %

of reviewers recommend Aristocrat Bishop's Stortford

4.9

Based on 532 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

$Read Aristocrat Bishop\'s Stortford Reviews$

Visit Website

Phone:

01279 652019

Email:

sales@aristocrat.uk.com

Location:

The Chantry2-4 Hadham RdBishop's StortfordCM23 2QR
Bishop's Stortford
CM23 2QR

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Aristocrat Bishop's Stortford 5 star review on 7th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got charged vat and duty of €32. not impressed”

Helpful Report

Posted 1 year ago

$Read Aristocrat Bishop\'s Stortford Reviews$

Hi Tadgh, Unfortunately due to the UK exiting the EU we cannot absorb the cost of Tax Import fees within the EU. We deduct VAT from the price when you check out, the original cost of the garment was £96.00 & you paid £80.00. I hope you understand why we cannot cover the cost. Kind regards, Aristocrat

Posted 1 year ago

“I paid for next day delivery and it’s now been a week and still not received anything. I have tried ringing and emailing but no response. Not happy!!!!”

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Posted 1 year ago

$Read Aristocrat Bishop\'s Stortford Reviews$

Hi Liam, We are sorry to see this review, we contacted you via phone and email regarding this parcel on Thursday and have not received any response on our email or webchat. Your parcel is currently in a depot awaiting further information as it was missing a house number on your address, we were informed of this on Thursday and have been awaiting a response so we can get this despatched to you as soon as possible. As an independent retailer we pride ourselves on our customer service and we are sorry that you feel this way. We have communicated with you again today and we hope to resolve the issue with your order. Kind regards, Kevin

Posted 1 year ago

“Very poor communication with the customer, apart that the invoice is unclear and you get the “surprises” (extra charges) from the courier company!!”

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Posted 2 years ago

$Read Aristocrat Bishop\'s Stortford Reviews$

Hi George, We are sorry you feel we have not communicated with you. We send multiple emails from the moment of sale and included in our despatch email a link to DPD Local, our courier. You are able to track the shipment and find the information on there as well as on our website regarding customs fees, which unfortunately as an independent retailer we cannot cover the costs of and it is out of our control. Once you told us to cancel the order at the refusal of the customs fees we communicated with you immediately and told you that would be refunded once the item has returned to us. We are sorry you feel your experience with us wasn't adequate but we believe we have acted and communicated at every step of the way. Kind Regards, K Aristocrat

Posted 2 years ago

“Ordered an overshirt and payment completed but got an email the following day saying cancelled as not in stock? Why was it available to buy then? Really disappointing as you have to wait for money to go and show back into account”

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Posted 2 years ago

“Order is delayed after spending extra for next day. Very poor”

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Posted 2 years ago

$Read Aristocrat Bishop\'s Stortford Reviews$

Hi Robbie, Apologies for the delay, it was dispatched yesterday and we do not charge for next day delivery. If you had contacted us we would have been able to ask DPD what the issue is, it seems to be an issue with the depot as it is a busy time of year. I will keep an eye out and raise a flag with DPD regarding this. Kind Regards, Kevin

Posted 2 years ago

“Delivery delayed again”

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Posted 3 years ago

“Haven’t received items and no contact details to chase this up, guys be careful don’t be a victim like me , 5 days and still waiting”

Aristocrat Bishop's Stortford 1 star review on 12th August 2021

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Posted 3 years ago

$Read Aristocrat Bishop\'s Stortford Reviews$

Hi Shazad, We are sorry to see you type such a disappointing review. According to our records your order was received by Riaz at 10:30 on 10th August 2021. I have attached an image of the delivery. The contact details you need are in your inbox from ourselves or on our website. Kind Regards, Kevin

Posted 3 years ago

Aristocrat Bishop's Stortford is rated 4.9 based on 532 reviews