Back Market Reviews

“ Bought an iPhone in "Excellent" condition and it couldn't even be set up. Tried to get fast support but their customer service takes a long time to respond and won't rush any resolution. Just says wait the 7-9 days to see if we think there's a problem. The phone doesn't work... just send a new one or issue a refund. It's not that hard! ”

“ I requested a refund and have been met with a wall of automaton customer service refusing to help and repeating that all they can do is have me send it in again for repair. ”

“ It really feels like they're deliberately trying to make the return as difficult as possible to avoid giving me the refund I'm entitled to. ”

“ I am now having to return the device for a second time just to obtain a refund — something that should have been resolved properly the first time. ”

“ I returned it to be fixed and on 8th January was told the iPad had been received and the seller had 3 business days to fix it and if they can't fix it in that time I would get a replacement or refund. ”

“ I had a proven issue which wasn't resolved properly so was offered a refund if I returned the item. ”

“ I say no I need a device now, so I want a partial refund. ”

“ They won't refund the difference or give me a discount for. ”

“ I never dropped or damaged it, yet Back Market claimed it was “impact damage” and refused full warranty repair — only offering a 10% refund. ”

“ It gets to the point where the adviser tells me if they dont provide tracking details within 1 business day i will get the option of a full refund, that day passes and still nothing, i chase it up again expecting a refund, only to be told its been delivered, i check the tracking and it says it was delivered on sat 17, however sat was actually the 16th, i checked my cameras on both days at the time it stated, and we had no post on both of those days. ”