Back Market Reviews

“ Run away from this company. Run around getting my refund. Phone was missing, I cancelled order. The week after I cancelled they shipped the phone anyway. Delaying my refund. ”

“ Caller ID doesn't work after 2 months, said scuff on phone means it is damaged. As they have no office in UK and the arbitrator is for EU countries only, couldn't take the t court or use an arbitrator. Had to call bank and report as a scam before they would relook at it 4months later. Sent in more photos with screen protector removed before they woud refund money. ”

“ Backmarket said they would refund me so I bought an alternative as I was working off an iPhone 5 that barely worked for 2 weeks. ”

“ I made a mistake by not doing enough homework before I used their services. I should have looked into the company more. Reviews could have warned me about their issues. I was lucky that COVSECLTD listened to my complaint. Their team took my concerns seriously. They acted fast to fix the problem. I got my money back last week because of their help. This quick refund was a huge relief. It shows that COVSECLTD cares about its customers. ”

“ I made a mistake by not doing enough homework before I used their services. I should have looked into the company more. Reviews could have warned me about their issues. I was lucky that COVSECLTD listened to my complaint. Their team took my concerns seriously. They acted fast to fix the problem. I got my money back last week because of their help. This quick refund was a huge relief. It shows that COVSECLTD cares about its customers. ”

“ I bought in early March. A week after the 30 days of purchase, my phone started, occasionally, not responding to touch and sound doesn’t always work. I bought because the sale page says you have a year warranty. I have been looking for help. I have the option to return my phone for a refund and wait 30 days for refund. That doesn’t work. I don’t have money to buy another and time to wait for a refund. ”

“ They sent me a seriously faulty device and did not fix it when I returned it. Now they won't refund me or replace and have wasted months of my time. Criminal. ”

“ Shocking experience still ongoing! Sent phone back for refund, they sent me another phone instead! Now cannot return it as unable to print label as I've already sent one back. No Tel number only chat which taking 24 hrs to answer. ”

“ It’s been a pain to get them to just give me a refund since I don’t have the phone and it came broken anyways. ”

“ Almost a month later and I still haven’t had a refund. ”