“After ordering this as a Christmas gift on 11/30, and tracking the gift for the last 2.5 weeks with no update whatsoever, I contacted customer service. The FedEx tracking still says “label created.” The first response was immediate and every response there after has happened DAYS later, if at all. I have most recently sent 3 follow up emails requesting a status on where my package is with no answer. At this point someone should admit there’s a problem or at least try to send a replacement item? But nothing. Instead, I’ve been given the run around to keep tracking my package and completely ignored. If you have production problems then admit that? I even reached out to customer service via Instagram and at first the response was “what is your order number let me help you” and once I sent it I was literally left on read. READ! Which is a joke bc the company continuously posts stories on ig advertising “before Christmas delivery if ordered by 12/15”…… I am beyond frustrated. Clearly these products are not cheap and this entire process has left a horrible taste in my mouth. I hate to be this person but with being ignored by multiple people I just want to know where and when my package is arriving.”
Hi Katherine,
We are deeply sorry for the frustration and inconvenience you've experienced with your order. We understand how disappointing it is, especially when it's a Christmas gift. We sincerely apologize for the delays in communication and the lack of updates on your package. This is not the experience we want for our customers, and we truly appreciate your patience during this busy holiday season.
Please know that your feedback has been passed along to our management team as we work to improve our processes. We do believe that your issue has been resolved, and we hope it has been sorted to your satisfaction. We are also more than happy to offer you something as an appeasement for the inconvenience you've faced. Please feel free to reach out via email, and we will be glad to assist you further.
Cheers,
Team BADESOFA
Hi Maxwell,
We are sincerely sorry for the mix-up with your order and the wrong color seat bath pillow. Please reach out to our customer support team, and we’ll be happy to assist you in resolving this issue as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience!
Cheers,
Team BADESOFA
“Love both of the pillows I received. The back pillow is so comfortable and the foot pillow lets me rest comfortably in the tub. I’m short so it used to be a struggle. Really high quality product and shipped promptly! Would definitely recommend!”
“My daughter is in her third trimester expecting twins. Taking a bath is her favorite relaxing time. Bathing on her BADESOFA pillows has crated a luxurious experience she appreciates even more. They will also make perfect bathing pillows for her babies. We love the product.”
