Hi,
We're sorry to hear that you feel this way. Please know that we are real people on the other side, working hard to assist and provide the best customer service possible. We truly value your feedback and appreciate you taking the time to share your thoughts. If there’s anything we can do to make your experience better, we’re here to listen and help.
Cheers,
Team BADESOFA
“I placed my order over two weeks ago but I have yet to receive it, and this was meant to be a Christmas gift. And according to FedEx they haven't even received the package yet. My biggest issue though is that I have tried to contact this company via their website and via email, but I have yet to receive any response from them, days later. I can't speak to the quality of their products, but so far their customer support and service has been non-existant.”
Hi Taylor,
We are so sorry to hear about the delay with your order, especially given that it was meant as a Christmas gift. We completely understand your frustration and sincerely apologize for not meeting your expectations with both shipping and communication. This busy holiday season, combined with unexpected shipping delays, has unfortunately impacted our response times, and we are truly sorry for the inconvenience this has caused.
We have passed your feedback to our management team as we continuously strive to improve our processes. I believe we’ve already resolved your issue, but if there’s anything further we can do, we’re more than happy to assist. Additionally, if you'd like, we’d love to offer you something as an apology for the frustration you’ve experienced. Please don’t hesitate to reach out to us directly.
Cheers,
Team BADESOFA
“I had the same issue as Katherine who posted her review 3 days prior to mine. Order placed, payment made, label created… but no shipment of the product. It took days to get a response from customer service, but I did finally hear back and the rep offered a very reasonable solution - send out a new package all together. I was told I would receive tracking number for the new shipment but that never came. I attempted to contact customer service several times and never received a response. I figured the new order wouldn’t be sent out, but thankfully, the package arrived today.
Overall, it was a frustrating process with working with this company. Hoping the product is quality and makes up for the several headaches.”
Hi,
We are genuinely sorry for the frustration and hassle you’ve experienced, and we truly regret the delays in resolving your issue. Due to the influx of inquiries and shipping challenges during the busy season, we weren’t able to address everything as promptly as we would have liked.
That said, we are glad to hear that CK was able to resolve your concern and get your package to you. We hope that, despite the challenges, you’ll find the product meets your expectations. We always strive to do our best to provide a positive experience, and your feedback is valuable to us.
Cheers,
Team BADESOFA
