“The product is great, but the whole experience was terrible.
- Ordered the back and seat on December 10 and paid $55 for rush delivery
- Badesofa put the wrong address on the label for the shipment containing the back, so it was held at a FedEx facility for a week. I did receive a foot pillow, which I did not order.
- It took 4 days to get in touch with BadeSofa Customer service. I had to DM through instagram and send emails.
- A customer service representative finally said they would send another shipment, which they did, but they didn't send it via rush order, so I didn't receive it until December 30 - 20 days after my original order.
Honestly I'm not going to be super dramatic and say this was the worst experience ever or ruined my life, but I don't think I would give BadeSofa any glowing recommendations to my friends or family.”
Hi Thomas,
We sincerely apologize for the challenges you faced with your order and the frustration it caused. We understand how disappointing it can be when things don’t go as planned, especially during the holiday season. While delays can happen during such a busy time, we truly value your satisfaction and went above and beyond to resolve the issue.
To address the inconvenience, we refunded your expedited shipping fee and provided a seat pillow at no additional cost. We hope you can see this as a reflection of our commitment to exceptional customer service, even in situations beyond our control, like shipping delays during the holiday rush.
We truly appreciate your feedback and thank you for your patience and understanding.
Cheers,
Team BADESOFA
“I’ve gotten lots of correspondence about my order and the order process was very smooth. However I’ve tried multiple times to ask if I could return the large size for a medium size (I never took the pillow out of the box) but haven’t gotten any response at all. So I can’t review as I haven’t used it at all. I could have given a glowing review but all efforts to contact the company have gone unanswered.”
Hi Daniel,
We sincerely apologize for the delay in responding to your request to return the item. We understand how frustrating it can be when you don’t receive timely communication, and we deeply regret that we didn’t address your concern sooner. Your feedback has been taken to heart, and we are actively working to improve our response times. I believe your return has already been initiated and completed, but if there's anything further we can assist with, please feel free to reach out.
We're here to help and truly appreciate your patience!
All the best,
Team BADESOFA
Hi Doug,
We are truly sorry for the inconvenience and frustration you’ve experienced with your order not arriving, as well as the lack of response to your emails. We understand how disappointing this must be, and we sincerely apologize for not addressing your concern promptly. Please know that your feedback has been deeply noted, and we’re actively working to improve our response times. I believe you’ve already resolved the issue with your bank, but if there's anything further we can assist with, please don't hesitate to reach out.
We value your feedback and are here to help.
All the best,
Team BADESOFA
“I ordered a full set well ahead of the shipping deadlines, and have still not recieved everything I ordered. I have reached out to their support 3x, and have never recieved a reply. Communication is none existant, I will be forced to fill a complaint with the BBB against this company as it lacks basic communication abilities.”
Hi Chad,
We sincerely apologize for the delays and frustration this has caused, particularly given that you ordered in advance to meet the shipping deadlines. We fully comprehend your disappointment with the lack of communication and deeply regret not responding to your inquiries promptly.
Please be assured that your feedback has been taken very seriously, and we are actively working to enhance our communication and response times. We are committed to resolving your issue and would be delighted to assist you further.
Please do not hesitate to contact us directly, and we will endeavor to rectify the situation.
All the best,
Team BADESOFA
