“Great process, bought as Christmas gift. Could have waited a little while for feedback till after Christmas. I can’t write a review on December 20th if my wife has not opened yet.”
Hi Andrew,
We are sorry regarding the shipping timeframe. This was certainly not our intention. Once an order is in transit, we unfortunately have no control over the delivery process. If you have any concerns about the shipping or delivery status, we recommend reaching out directly to the courier handling your package.
We truly appreciate your understanding, and if there’s anything else we can assist you with, please don’t hesitate to let us know.
Cheers,
Team BADESOFA
“Contact started slow, but it was a holiday so I get it. They made everything easy and deserve a good review for being an honest company. I would do business with again given the opportunity.”
“We have been trying to return the items and have had no response.
Please see below:
Today, 12/31/2024 at 3:07pm, I attempted to initiate a return for order #18042. I received the following message-"The return window for the item(s) below closed on December 31, 2024.” Obviously, this is incorrect because it is the same day. In addition, on your website under FAQ’s it states-
Returns & Exchanges
Any orders placed on or after November 1st are eligible for our extended Holidays return window through January 31st.
This order was placed on 11/24/24 so it is included in the extended Holidays return window. I am sure this must be some technological glitch on your end. I look forward to your response to correct this mistake.
Regards,
Chris and Sandra Williams”
Hi Chris and Sandra,
Thank you for bringing this to our attention, and we are sorry for any inconvenience caused. Despite the surge of emails we’ve received from customers, we’re glad we were able to address your concern. We believe that CK diligently assisted you and resolved the issue regarding your return.
If there’s anything else you need help with, please don’t hesitate to reply to reply to your main email thread. Thank you for your patience and understanding!
Cheers,
Team BADESOFA
Hi there,
We are sorry for any frustration caused by the delay in responding to your inquiry. Due to the influx of messages during this time, we weren’t able to reply as quickly as we would have liked. However, we believe that Pia was able to assist you with your concern and promptly issued a refund for your return during your conversation with her.
We hope you can see that we made every effort to resolve the issue to the best of our ability. Your feedback is important to us, and we appreciate your understanding as we work to improve our service.
Cheers,
Team BADESOFA
“I ordered my product on 12/11/24 and have rescheduled our several times for a refund after never receiving my product 20 days later and am getting no response. Terrible customer service”
Hi Trevor,
We are sorry for the frustration caused by the delay with your order and for the lack of communication during such an important time. While shipping delays during the holiday season were unfortunately out of our control, we did our best to resolve the issue by reshipping your order to the correct address, despite the incomplete information provided for the original address.
We hope you can see that we’ve made every effort to resolve this situation for you and all our customers as quickly as possible. Your feedback is important to us, and we’ll continue to work hard to improve our processes moving forward. Thank you for your understanding.
All the best,
Team BADESOFA
“Event after factoring extra time for the holiday shipping season, they shipped it late and missed Christmas. It was a huge disappointment. I received numerous emails form the Founder expressing gratitude for the order and asking if they could help. The only problem was not a single support email was answered. I will never order again for this company.”
Hi Kenneth,
We are truly sorry for the disappointment you experienced with your order, especially during such an important time as the holidays. Due to the influx of inquiries and the busy holiday season, we weren’t able to respond as promptly as we should have.
Your feedback is incredibly important to us, and we’ve taken it to heart as we work to improve our processes. To help address the situation, we have happily refunded your shipping cost as a gesture of goodwill.
Thank you for bringing this to our attention, and we appreciate your understanding as we strive to do better in the future.
Cheers,
Team BADESOFA
“Ordering process was easy but using USPS, the package was held up in one of the local offices. I had to call customer service and they responded quickly to get my packaget to me before Christmas.”
