“Ordered a set of the back, seat, and foot rest for my wife's Christmas present. The back pillow was delivered to the wrong home and was lost. BADESOFA's customer support was outstanding and shipped a replacement quickly. My wife loves the products and the overall experience has been outstanding!”
“The back and seat pillows are amazing! Best luxury bath purchase by far. Looking forward to the tranquil experience of enjoying a relaxing bath is even more satisfying when you are able to sink into these cloud like pillows and truly embrace serenity! The only thing that would complete the experience is adding the foot pillow. Which I hope to be able to do in the future!”
Hi Shaun,
We are sorry for the delay in our response and any frustration caused. Due to the high volume of inquiries and shipping issues during the busy season, we weren't able to reply as promptly as we would have liked.
Many of our customers have enjoyed our pillow for years, as it's built to last. We prioritize the quality of materials and European manufacturing, and we'll keep working to provide the most competitive pricing possible.
It looks like CK has already assisted you with your return, and we hope that the issue has been resolved. If you need any further assistance, please feel free to reach out to CK again—we’re here to help.
Cheers,
Team BADESOFA
“I was worried with my small bathroom and old tub that a pillow like this was unnecessary. It looks and feels luxurious and makes the space feel the same!”
“Sorry but we notified your company multiple times that we were returning it. Hopefully the return process goes smoothly since we sent it back over a week ago.”
Hi Bryan,
We are sorry for the inconvenience you've experienced with the return process. It looks like Pia has already assisted you and processed your refund. If there’s anything else we can do to help or if you have further questions, please don’t hesitate to reach out to Pia again.
We're here to ensure everything is resolved to your satisfaction.
Cheers,
Team BADESOFA
“Customer service was a little disappointing. Once I placed the order, it was discovered that my house number was incorrect. I immediately emailed the customer service because no real telephone number was provided or offered. Despite all my efforts, no one took the effort to call the shipping vender to amend the order. I ended up befriending my FedEx driver to be on the lookout for it. If it wasn’t for my own initiative, the pillow would likely have been returned to you undelivered.”
