“In addition to the product, the customer service is quick! I accidentally purchased two pillows and they quickly pulled the second order and refunded me!”
“At the bottom of their emails, the instructions to unsubscribe are in German -- even though the rest of the email is in English. This makes it very difficult for an English speaker to identify the unsubscribe link and stop recieving their messages. It's a bad practice and deceptive.”
Hi Michael,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused. As a German company, we share tools across regions, and occasionally, unintended oversights like this happen. We appreciate your feedback and will fix this issue immediately to ensure a better experience.
Cheers,
Team BADESOFA
Hi Macie,
We’re sorry you haven’t received your order. Our customer service team reached out to you on January 6 to help resolve the issue, but we haven't heard back from you yet. Could you kindly check your email, including your spam folder, to ensure our message wasn’t missed?
If you still haven’t received it, please feel free to reach out again, and we will resolve this promptly with utmost priority.
Cheers,
Team BADESOFA
“Initially we ordered the largest size, because we have an oversized tub. My husband liked it but it was too big. He couldn’t stretch out. I contacted them and was allowed to send it back and exchange it. The small is a perfect fit and we are all enjoying it. Even my 8 year old”
“My husband saw this and it was originally back ordered. But as if a Christmas miracle had occurred, the pillow came back in stock just in time for for him to put it under the tree!”
