“My wife suffers with severe joint and muscle pain. As a result just sitting down hurts and causes a high level of discomfort. She has been bedridden for five years now. She used to take hot baths to help with the pain but even sitting in a bath became too painful.
I found Badesofa online and was interested in a full set for my wife. While I found them to be quite expensive and initially delayed buying the kit. I eventually made the purchase and for the first time in many years my wife had a wonderful, relaxing, comfortable, therapeutic bath! She just kept saying, “Thank you, this is so good!”
I have also tried a bath with them and can say there is NO comparison.
I only wish I would have made the purchase sooner. Worth every dollar!”
“Horrible customer service and misleading and unfair return/exchange policy.
Also, the colors online are not a great representation of the actual colors. Charcoal has a lot of blue in it and ivory pearl is basically a light pinkish”
Hi Tammy,
We’re sorry to hear about your experience with our customer service and the color discrepancies. Your feedback is incredibly important to us as we continuously strive to improve. We understand how misleading colors can disappoint, and we appreciate you bringing this to our attention. We believe our customer service has done its best to help you with your concern.
Thank you for your understanding,
Team BADESOFA
“Excellent quality!! I love my bath pillow. My cast iron slipper back bathtub is almost perfect. I now have, on two occasions, woken up in cold water. thank you bath pillow for making my bath. Perfect.”
“I initially ordered a large size back bath pillow. When it arrived I discovered that it was just too big for our tub. I went online and was delighted to find an easy, straightforward way to initiate a return and re-order a smaller size pillow. The process couldn't have been easier, a shipping label was printed, a refund for the difference in price was submitted and the order for the new pillow was placed. Simple!
The new pillow arrived and is perfect for our tub. It is so comfortable, it transforms the bath experience! Great product!”
Hi Daniel,
Thank you for your review, and we sincerely apologize for the inconvenience you experienced with your refund. Sometimes, PayPal can have issues processing refunds, but we're glad to hear that our superstar customer service representative, CK, was able to resolve the issue for you. We truly appreciate your patience and understanding, and we're here if you need anything else!
Cheers,
Team BADESOFA
“Badesofa USA was true to their word. I received their product in a timely fashion, it is very good quality.
they communicated with me, and
when i needed to return something because it didn't work for my tub, the process was easy and they credited my card, no questions asked. thank you Badesofa! Debbie in Austin TX”
