“I am so pleased with my new comfy pillow! I take a bath every night and it is so much more enjoyable and comfortable! So glad I ran across badesofa !!!”
“The purchase and delivery experience has been the worst I've ever encountered in my life. I placed the order on 12/10 and was notified the item had shipped within a few days. After about 12 days I contacted them as I had not received the item. They apologized, said the item had been "lost in transit," and they would ship a new one overnight. It is now nearly a month since I place the order and still have not received the item.”
Hey! Sorry for the inconveniences. We do not ship the packages, we rely on the local third partners. In your case we also are very upset about your long delivery time. We do everything we can do proceed your order. Our customer service already reached out to you and we hope we can clear this issue as soon as possible.
Thank you for your patience!
Best regards,
Team BADESOFA
“My wife loves long baths for decompressing and winding down from long days. My goal was to provide her with something meaningful that she’d love. I researched to find the BEST Bath Pillow on the market and came across BadeSofa! My wife LOVED her Medium Blue (her favorite color) bath pillow. She said the comfort is ‘unmatched’ and extremely relaxing!”
“I have been trying to initiate a return since December 26 with no progress. Please help me return my items so I can ship these back as soon as possible. I have sent three emails and tried other ways through social media.”
Hey, we are sorry to hear that!
We will reach out to you via our customer service to clear your issue and enable your return for sure.
Best regards,
Team BADESOFA
“I mean, you were out of product so I had to buy a gift card. Not sure why you keep hounding me to write a review. I wish I had an actual product to review. It’s a gift card. Big deal.”
Hey Ryan,
We are sorry to hear you received a wrong item. Our customer service is informed again and we will reach out to you for sure. Due to the holiday we receiving a higher volume of service requests. We will take care of your order as soon as possible.
Thank you for your patience and we apologize for any inconvenience!
Best regards,
Team BADESOFA
“I love these pillows! I’ve searched forever for the right bath pillow and sent literally ever single one back till I found yours! The entire bath trio of pillows is a total game changer! I loveeeeeeeee them! Can’t rave enough about them!!!”
“$300 bath pillow shipped via USPS. Terrible service. Still have not received after two weeks. Totally missed the opportunity to deliver before Christmas. And you’re asking me for a review. Terrible service.”
Hey Eliot,
we are sorry to hear that you are not happy with our choice of delivery service. Unfortunately we do not see a problem in choosing USPS since we only got positive feedback from our customers.
However, we do understand that longer delivery periods, especially before Christmas, can frustrate. We are happy to take back your return and refund you the whole amount.
We hope you can give us another chance and visit our shop again.
Best regards,
Team BADESOFA
“I am uncomfortable ordering online but it went smoothly…. I procrastinated for so long the product I wanted was sold out. I purchased a gift certificate and received confirmation and certificate by email immediately”
“Slow to respond customer support. Twice my order and invoice were updated incorrectly when it was clearly indicated on the emails I sent what I wanted to order. I received a notification that some other items I wanted were restocked, which is why I reached out to amend my order. I was then finally invoiced for these items correctly, I paid, and then received an email a few days later that one of the items actually wasn’t back in stock.
Terrible experience, especially given these were purchased as a gift. And I have still yet to receive anything.”
Hey Jesse,
we are sorry to hear that! We will take a closer look at your order and reach out to you via our customer service immediately! Thank you for your patience. We apologize for any inconvenience.
Best regards,
Team BADESOFA
“I’ve written twice to return my order and no one has gotten back to me.
Order #7418
A return receipt sent to wndyfrg@gmail.com would be appreciated.
Wendy Ferguson
404-983-7967”
Hello Wendy,
we are sorry to hear, that you haven't received your return label. We will reach out to you as soon as possible.
Due to the holidays we recognized a higher volume of requests at our customer service. We apologize for any inconvenience and thank you for your patience.
Best regards
Team BADESOFA
“I had to return it because it’s too big and heavy for my tub which is standard.I will purchase the foot pillow to use as it is smaller whenever you restock them.The rep did send me a return label so I returned the pillow”
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