“I’ve ordered a few times with beads unlimited and two of my orders are missing or still with the post office.
I’ve contacted customer services a couple of times now and haven’t received any help!
I won’t order with this company anymore!
Thank god there are plenty of other websites I can order from.”
Dear Sarah,
Thank you for your feedback. We sincerely apologize for the inconvenience you’ve experienced with your recent orders.
We understand how frustrating it can be when parcels are delayed or lost, and we regret that our initial responses did not meet your expectations. Please know that we take these matters seriously and strive to provide the best possible service to our customers.
After reviewing your case, we have processed a full refund for the missing orders. While the lost parcels were due to issues with the courier service, we acknowledge our responsibility in ensuring a smooth and satisfactory experience for you.
We value your business and hope to have the opportunity to serve you better in the future. If there’s anything else we can do to assist you, please do not hesitate to reach out.
Thank you for your understanding.
Best regards,
Customer Service Team
Beads Unlimited
“Bought Preciosa wooden beads - they are a really lovely quality and are perfect for the beaded tassel keyrings that I'm making for a local charity to sell at their events and shops. Beads Unlimited sent the order out very promptly and well-packaged. Would highly recommend.”
“A great bead site. Lots of lovely things to look at and buy. On this occasion I only bought plastic earring stoppers and stud drops but they were good quality as always and it was a very quick delivery. I would recommend this company.”
