“The beads I ordered were so small that the kids who used them just couldn't use them.
Colour wise they were fab but size just not suitable for mh two art and craft clubs.
I.meqsured a number and the size was 2mm approx.
Maybe I should have read in more detail the description I before ordering. It was a shame as I would have been ordering a lot more beads and clay beads for Halloween. Autumn and christmas aswell have 25 sessions coming up.”
“I’ve ordered a few times with beads unlimited and two of my orders are missing or still with the post office.
I’ve contacted customer services a couple of times now and haven’t received any help!
I won’t order with this company anymore!
Thank god there are plenty of other websites I can order from.”
Dear Sarah,
Thank you for your feedback. We sincerely apologize for the inconvenience you’ve experienced with your recent orders.
We understand how frustrating it can be when parcels are delayed or lost, and we regret that our initial responses did not meet your expectations. Please know that we take these matters seriously and strive to provide the best possible service to our customers.
After reviewing your case, we have processed a full refund for the missing orders. While the lost parcels were due to issues with the courier service, we acknowledge our responsibility in ensuring a smooth and satisfactory experience for you.
We value your business and hope to have the opportunity to serve you better in the future. If there’s anything else we can do to assist you, please do not hesitate to reach out.
Thank you for your understanding.
Best regards,
Customer Service Team
Beads Unlimited
