“Never answer e mails or calls.
When rung state no one available and they will ring back but never do!!!
Totally incompetent firm who have caused the complete collapse of a house chain on day of exchange !!!!
Use trainees who obviously have no idea”
“Birchall blackburn have been unable to complete the purchase. Currently a day late with no urgency shown on their side at all. They have lost the money in some holding account, then transfered it to the wrong sort code and now they are twiddling their thumbs waiting till lunch before doing anything else.
This sums up the overall experience well. No urgency, no attempt at professionalism, just a painful, incompetent experience all round.
At this point I am going to have to cancel the move and incur substantial costs due to their incompetence.
Please avoid these people at all costs. I wouldn't wish this on anyone”
“We had our will written by Birchall Blackburn Law a few weeks ago. Rebecca who dealt with us was very helpful and explained everything to us and answered all our questions very patiently. Everything went very smoothly and was completed in a timely fashion. Would recommend them without hesitation.”
“The conveyancing team were wonderful. Our solicitor was Karen and she was very approachable and friendly. If we needed further explanation or guidance on something, she was always happy to help and explained things very clearly.
We were surprised how quickly the whole conveyancing process moved along and were in our new home miles before we thought possible. It was minimal stress and very efficient every step of the way. Thank you to all!”
“Great service from start to finish. Initial interaction with the web portal is very practical to upload documents, rather than posting them. As first time buyers, we appreciated the time spent to explain everything to us. Communication was clear, quick and efficient (95% email). Being the other side of the country from us did not cause any issue. Price was competitive and pricing structure clear. Overall a very good service, we would recommend and not hesitate to use them again !”
“After 3 years of inactivity with my previous firm of solicitors, I was passed to Birchall Blackburn and Robert Jones took up my case, at the beginning of lockdown! Robert was in constant contact with me giving me updates on my case and awaiting my instructions! Robert has a no nonsense approach which was refreshing and at the beginning of August 2020 my case was settled! I am really happy with the professional way I was dealt with.”
“I am a first time buyer and currently in the process of my exchange to take place. Birchall Blackburn Law have made this nothing but a very stressful and horrible experience for me. I would NOT recommend them to anyone. It is impossible to get hold of them. Their delays have already caused me to move my completion date for the second time. My completion date is now set for the 13th Nov however i am worried this may not happen. I had already informed them on Friday that the exchange has to take place by Tues/Wed the latest it is now Thur and the exchange has still not taken place. The other party requested this to be done by mid week and if this is not done in time they will pull through with the sale as the only completion date is the 13th. I am extremely worried if the exchange does not take place tomorrow I would lose out on the property I want to purchase only because Birchall Blackburn Law has not taken into consideration the urgency of my calls and my emails. They seem to be a very inexperienced firm and very unprofessional. I was recommended to them by my mortgage broker, probably the worst decision I have ever made. Even though I have already transferred my partial deposit I don't understand why this process is taking so long.”
