“STAY AWAY FROM THIS HOSTER. THEY DON'T KEEP APPOINTMENTS AND DON'T DELIVER WHAT THEY ONCE DID.
Became a customer of Brixly in 2021 and everything was fine. Great spam filter, great outgoing spam filter, fast hosting and excellent support. And then they were acquired...
After the acquisition, things deteriorated hard, very hard as we often see with acquisitions. Two of the biggest pluses were removed immediately (SpamExperts and MailChannels) and what remained was all misery with spam in your mail and your own email not arriving.
Support also deteriorated very badly. The once great support has all gone to the 2nd tier and what is left are incompetent co-workers who say nothing is wrong (until it gets to line 2 and something is wrong anyway). Support times have gone from 20 minutes to 8+ hours.
2x major outages in a week, created a ticket with status Urgent and after 8 a response saying nothing was wrong, indicated they needed to look at it again and after another few hours it got to line 2 and they did see something was wrong.
Indicated I want to terminate my contract and face a credit for the remaining months, after all they have breached contract by removing two services. At first this was not possible but after pointing out to them a reaction; After consultation with “higher management” I was going to get a credit for the remaining period (€ 400,- +). And then a message from higher management in which it came down to the fact that I could whistle for my money and they came with a “compensation” of 12 months hosting. Worthless because I do not want to stay with this party any longer.
Small examples showing that Brixly is no longer the party they once were and also afraid of feedback/questions;
- After takeover not being able to respond to blog posts or to their roadmap / feature requests.
- No longer able to give a status to tickets themselves
- Support times from 20 minutes to 8+ hours
- Migrations have been postponed twice and moved by 1.5 months
- Promises (black on white) that are not kept
- Always paid via Creditcard/PayPal and now suddenly I would have paid via credit on my account (which means they don't do a chargeback anyway).
I have since moved everything away from Brixly, do yourself a favor and choose another hoster!
Enix LTD also owns:
- Hostpresto
- Eco Webhosting
- Eco Hosting
Again you read the same stories; dramatic since the takeover.”
“Fantastic support and super fast. Their premium reseller account is fully loaded with features not just for hosting but for managing my clients. Migration is a breeze and support is always close by in case you need it. If you are an agency developing wordpress sites I recommend you give a try, I am sure you will be impressed!”
“Hello, my name is Ribena a few days ago I started to resell web hosting which is purchased by brixly hosting. It is very beneficial for me because it provides a custom name server & complete white label hosting. Thank you brixly for providing me with such great services. I also used the Domain Racer web hosting services. both brixly & Domain Racer are my favorite web host.”
“absolutely fantastic company. hosting performance has significantly increased since changing from GoDaddy, and their support is outstanding.
would highly recommend!”
“Brixly is currently blackmailing us by suspending our account because they're unhappy of the bad review we put on them on trustpilot.
They deleted original content from our server, with no way of retrieving it, without any warning that they would do so, and suspended our account.
I would definitely not recommend their company, very unprofessional behaviour, very unresolutive and conflictive.
Put a bad review and you'll get blackmailed! Nice!”
“Excellent service. Over the past 6 years I have tried 7 different hosting companies. Brixly Cloud & Reseller has been the best customer service with the fastest hosting. If you have tried all the rest, try the best.”
