“I’m giving them 1 star for customer service for now
I’ve been emailing them since Friday because my order says shipped and delivery expected 12/18 still has not arrived and no response
This is not ok and very sad this is a Christmas gift for my granddaughter
Do better!!!!”
“I ordered a t short said it would be delivered by April 14th and it still hasn't shipped and they don't respond to emails. Will not purchase again and disputing with my bank.”
“I noticed that they replay to only 5 stars review, but the once that have problem with there order like me and others they never replay to us, what is going on!!!!!!!!!!!!!!”
“It's been over a month since I ordered my knit hat, emailed almost 11 times and no response, tried to call, never picked up the phone, tried to chat on Facebook again no response, now I'm out of options and don't know what to do, are the positive reviews legit or fake, no idea, the thing is to take somebody's money and never send there order is steeling from your own customers. Please contact me and prove me wrong. order # 121177”
“i ordered dire straits knit hat on March 9th and today is March 23 and haven't got any information on when it should be delivered when I was ordering it said 2 to 3 days shipping, will that's a lie, I emailed 3 times no response, there is no phone number to contact them this company is not legit they take your money and just ignore you what a shame”
“See attached photos - print quality very poor. Ink spot specks around images. Also images have ink outlines around them. Can I get money back or credit.
Also it seemed like delivery time was over two weeks?
Let me know what my options are.
Thank you,
Joe Waltz, Feb 26 2023
cactus.blanche@gmail.com”
“For customer service, I give Customon zero stars and I will never purchase something from Customon again. The white lettering on the red apron appeared pink and I didn't want pink lettering, I wanted the white lettering that was advertised on the website.
Within a week of receiving the apron, I called Cusomon several times and they never answered their phone. I left a voice message and emailed them my complaint- no response. Customon advertised a return policy within the first 30 days after purchase if not satisfied and my messages stated I was not satisfied with their product. I never received a response. Now 5 months later, I receive an email to review the product. My recommendation is to not purchase products from Customon because they do not follow through on their return/exhange policy promise.”
“My order never came. I placed it on May 31 and still nothing. I’ve reached out to customer service, never heard back from anyone. This was meant to be a birthday gift. So upsetting.”
